InstaworkReviews of instawork.com

It would be great if the jobs are sent a day before as a pose to 30 min before start time. Also the bus system has changed and makes it harder to get to jobs on time.

It’s been a great experience up until I found the company taking extremely large cuts of each shift and overall hourly rates have dropped. I’m grateful for this connection to jobs but it’s getting harder to equate the price of gas to bill increase to energy ratio.

Support on the worker end is extremely difficult. I'm still missing pay from weeks ago. When I get to a human (hours later), they're uniformed and generally unable to assist in any real way. I've had multiple issues with scheduling and the only way to get anything resolved is by bugging business contacts.

The site keeps posting jobs that are already booked out. It seems that I get penalized for canceling even if I give 24 hours notice but the company can cancel my shift in under seven hours with no penalty or pay subsidy on my end which really messes up my money and ability to earn income.

Jobs are great when available! Customer service sucks you could end up waiting a great deal of days for just one question. They’re quick to close tickets, but not actually answer the actual question being asked. On top of that , they remove shifts without fixing the actual problem. People loose shifts quicker than an actual person can actually reach out to actually help. Emails get through , but are directed straight back to the app. Mind you email is instant sent to you ,but on the website the email is another way to respond back to you.

Very annoyed at the amount of jobs I can do because I have the experience but your stupid system won’t add them to my account. Also doesn’t have anything consistent around the Albany area, most of the jobs are 100s of miles away.

I have been with the company since 2019. A lot has changed since then and not in a good way. Mainly because of the over use of AI. around the time I started you could speak with an actual person whether that was in the app or in the phone. Now it’s basically only AI. I have to spam them with messages in order to speak with a real agent, but even then they get frustrated/ lazy and say they will transfer you to someone else but that never happens. I have been trying to use my sick leave for months and I keep getting AI responses and when I do get an actual person they deny me. I have over 70 hours of paid sick time I’m not able to use because they don’t feel like paying me, which is illegal!

I don’t like that fact that we do all the work and the client has all the power to lower our rating and even block us over their emotions . This is by far not fair . We work and get punished . We are tax payers here .