InstapageReviews of instapage.com

We have been using this software for 7 years. In that time, they periodically add limits to make you pay more. e.g. introduced a limit of total landing pages, a limit on visitors, moving features behind paywalls, etc. If you sign up for this, understand they will change the deliverables so they can generate more revenue. It's a really terrible user experience. Edit - from their response, their compromise was for me to pay 3x more for 1.5x improvement. no thank you.

Very unhappy with Instapage. They have aggressive pricing and auto-renewed a lock-in 12 month contract without sending any reminders. Customer service would not budge and still charging me $1149 USD p/mth despite me not having used the product for 12 months

After you get in touch for information, they send you constant emails. Once you actually send them the details they asked for, to set up a call they disappear and never show up again. If this is the start of a collaboration, I don’t want to see the rest.

Instapage's customer support is amazing, I always get a response within seconds. In addition, the platform is quite easy to use. All my needs were met and the customer support, especially Roberta, is not only very friendly but very helpful and has a solution to every question/problem in seconds, I am so very satisfied that I registered here on Trustpilot just to write this review for Instapage. Great platform, love it!

Garbage landing page software. Build plan only allows up to ONLY 30 Landing pages to he published at ANY time! If you want to have more than 30 published pages you need to upgrade to the "Convert Plan" and guess what, the convert plan is $45,000 ANUALLY!! Can you believe that, if you want more than 30 published pages it is $45k. This platform is a compete joke, horrible customer service. Took me over 2 weeks to finally get a demo with them. STAY AWAY from them. They are literally the worst platform and all the 5 star reviews you guys see out there are ALL FAKE REVEIWS! Stay away

Signed up for a free trial. Took me three months to realize they'd been billing me. Didn't touch the platform once but apparently they have a no refund policy. Awful practice.

While the instapage pager builder is very intuitive and well working, the customer service is even better. Due to Covid we had to cancel instapage and our customer success agent was very accomodating. It is true that you have to provide some information to cancel - to verify your account. But if you do so the process is smooth and expedient. Thank you instapage customer service!

AVOID! This is a subscription trap! I tried to cancel membership with instapage, I made it very clear my work email address and that I would like to cancel immediately. At the time I was paying $199/month. The customer service team came back and confirmed they had received my email to cancel the membership and were sorry to see me go. They then came back a week later with an email that landed in my junk folder with a long list of things I had to provide to cancel, all of which they had on their system already. I did not see this email as it landed in my junk mail, why did it land in my junk folder unlike their other emails, why did they not at least pause the subscription? Why did they not follow up? Why did they not cancel the membership as per my clear request which they confirmed had been received and responded saying they were sorry to see me leave? Unfortunately, I was paying for the service on my American Express which is a large number of monthly transactions and their payments slipped through the net as my accounts team assumed we were still using the service. They continued to charge me and even had the audacity to put their fee up to $399/month without our permission. They've continued to charge for 15 months. I emailed Instapage expecting them to offer us a refund as we had clearly cancelled the membership and they had responded confirming they had received our request, instead they offered no apology but a blunt response saying they could not help. I've since checked their trust pilot reviews and can see this has happened to many businesses they work with. It's a subscription trap plain and simple, they make it as hard as possible to cancel and use tactics to keep you locked in even when you've made it clear you no longer want to use the service. I advise you strongly to avoid.