InstapageReviews of instapage.com

The best landing page builder I have ever used. Ages beyond the competition, what surprised me, besides the A/B tests and marketing tools, was the desktop publishing like the precision of tools like "aligning" and "distribute horizontally" and the high fidelity end result of the generated page. Comments and collaboration was also a must, kudos to Instapage.

Intapage was easy to learn and start creating landing pages. We tested a few, most notably Unbounce, and chose Instapage largely due to this. Their customer service has been pretty solid - not lightning fast but not slow either, and very thorough. I have found them to be willing to get their hands dirty and dig in when we have an issue instead of automatically copying and pasting as stock answer. Instapage has a competitive feature set, but I wish some were available in lower packages though. For instance, some Google Analytics features require custom code snippets – but they were kind enough to send the code. We have an untraditional use for landing pages, so we had to upgrade a few extra levels just for a few features, even though we don’t use most of them.

I find the Support inconsistent. The response time for a ticket rates a "1" (poor). If a ticket needs to be generated because the live chat agent could not answer, response time has been days to weeks for straightforward questions that should have been answered immediately or within a couple of hours by someone with minimum engineering knowledge. That experience has been unacceptable. And these were tickets generated by the live chat agent and forwarded to engineering so I had already had the experience of taking to someone that was unable to assist with the issue initially. And we have been told that some integrations were not possible by your engineers, and we found someone to make the integrations. If I ask a live chat question the live chat agent can answer, generally they are helpful; however, the experience is inconsistent (rate 3-5). At times they do not answer the question in enough detail that is specific to our account. For example, I asked a question about a specific landing page and provided the URL. The support agent said all I needed to do was add a certain string of characters to the URL to get directed to where I needed to go. If I had ended the chat there and taken their word for it I would have left the chat with information that was incorrect. Instead I verified and tested the information they had provided while on the chat, and it was not correct. The agent had not actually gone to the URL of our landing page and looked, they had just given me a "canned" answer. Finally the agent actually went to the page and provide the specific URL that I needed, which is what they should have done in the first place, instead of giving a generic answer. I felt like it was a strategy to get a customer off the chat and end the session quick, instead of providing customized help. I have found the Systems editing capabilities of LPs to be inconsistent. I have attempted to - edit forms on the LPs and your System kicks me out to other screens - scroll when editing and your scroll bars do not work. In both cases I am conducting basic editing.

Insta page is a great tool for marketing. Has helped me so much while creating my landing pages. The insta page team is very helpful with any situation i may have. I'd like to personally thank them.

Very helpful support and the trial period is amazing as well. The tool is very fluid and intuitive so it really saves you time in creating marketing tools for blogging and marketing for clients. Great selection of templates for almost all purposes plus you are able to build your own design in less than 5 minutes or so. SUPER GOOD TOOL from a very professional company or brand.

You have a decent service, but you don't provide an efficient way to communicate bugs or service flaws. You also don't provide a public roadmap of things you are working on, and support forum answers are all like "Thank you. We will see what can we do in the future". For example, spam protection (a simple captcha) should be at top of your priorities to avoid fake leads. There were other very simple considerations (as simple as changing a value in your config, because of an old limitation) that won't never be implemented on your side and difficult us our job.

Instapage is very easy to use and effective. No needs for advanced web skills.

I think it’s the best landing page platform out there — it has the most polished UX, and the best templates (after trying many others, including Lead Pages and ClickFunnels). But the pricing is a bit expensive for fewer features. For example, Lead Pages comes with a/b testing at its $79/month tier, but InstaPage's $79 tier doesn't come with it -- I’d have to spend $129/month to get access to that feature on InstaPage. I still decided to become a paying customer because I think it’s a great platform! But pricing is my only gripe! EDIT: Made a correction related to LeadPages pricing.