JOHN P.
I have to give Rocket Canopy credit for…
I have to give Rocket Canopy credit for their unparalleled customer service. I ordered a 10 foot screen door for my canopy that I purchased from ABC canopy who does not offer such a option. Upon receipt of this order, who ever packed it, accidentally sent a plain 10 foot screen wall. Well, I called and spoke to a gentleman in customer service who apologized and said they would replace it with the proper one. He then explained that he would send out a return label for FEDEX. I received the email right away and sent the product back two days later. To my astonishment FEDEX had dropped off the replacement that same day with the screen door. I know that Rocket Canopy did not receive the old one but sent a replacement right away without even getting the original wall back. To me this is great customer service! Further I couldn't help but notice how much superior Rocket Canopies screens are....WAY better materials used as compared to ABC. I now wish I would of purchased my 10 x 15 canopy from Rocket Canopy instead of ABC. Obviously your merchandise is far stronger and durable compared to ABC....I thought I did my homework researching these canopies. Anyway GOOD job with my order and I will surely buy any future Canopies from your company...with regards- John P.
Response from Instant PromotionDec 9, 2025
Hi John, thank you for taking the time to share such a detailed and thoughtful review! We're glad we could get the correct screen door to you quickly and that the return process was smooth. It's great to hear that the quality of our materials stood out, especially in comparison to your previous setup. We’re proud to offer both strong products and responsive customer support, and your feedback is exactly why we do what we do. We’d be honored to work with you again whenever you're ready for your next canopy—thanks again for your trust!



