Nicki A.
Unacceptable mistakes
After 4 months of working with InstantNonprofit, I ended up going to file the Articles of Incorporation for my state on my own. Their previous attempts at filing it were filled with sloppy mistakes. The very mistakes I had hired a company to avoid. My Articles of Incorporation and EIN have different organization names on them, so even the thing they did do was done incorrectly so I have to fix that too. I asked for a partial refund, which I felt was generous on my behalf, all things considered, but was not given one. At this point, I had completely lost trust in the service and decided to file the paperwork for my nonprofit myself. I'm giving them 2 stars because I used some of the forms they provide. At best, this company is incompetent, but the level of incompetence reached such heights that I thought I might be getting scammed. Considering the lack of a refund, maybe I was.
Response from Instant NonprofitJul 23, 2025
Nicki, thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we appreciate you taking the time to share your perspective. We understand that forming a nonprofit can be a complex and time-sensitive process, and that it’s important for every founder to feel confident and in control. While our team remained in communication and worked to move your filing forward - including providing support options and refunding your Autopilot subscription - we respect your decision to take the process into your own hands and are glad to hear you were ultimately able to move ahead. We’re grateful that some of the tools and resources we provided were helpful to you, and we sincerely wish you the best in the incredible work you’re doing through your nonprofit. To future founders: if clarity, communication, and support matter to you - our team is here, ready to help you launch your mission with confidence. Warm regards, Christian LeFer Founder & CEO, InstantNonprofit 🚀