Inspired OverlandReviews of inspiredoverland.com

Missing hardware/ wrong hardware to complete the install. No instructions as well

Short story: Inspired Overland’s customer service leaves much to be desired. Longer story: I contacted customer service because a friend informed me after purchase that the IO rooftop tent would overhang my vehicle’s roof, making it impossible to fully open the tailgate. I emailed IO’s customer service: “Do you recommend the tent for a vehicle* that size? And if not, can I cancel my order?” (*Vehicle referring to my Crosstrek) IO’s reply: “Hi Katie. Let us know if you’d like to cancel your order. Thank you.” That’s their entire response. ZERO mention of fit, dimensions, or compatibility with my car. I sent back, “If the tent isn’t compatible with my Crosstrek, then yes, I’d like to cancel the order.” This exchange occurred on the date of purchase, 3/8. By 3/21, I had not heard back from the company, so I reached out again. I was told the tent is already on its way, and there’s nothing they can do about it, nor were they willing to work with me on a resolution.