InsolesGeeks.comReviews of insolesgeeks.com

Response from InsolesGeeks.comJun 10, 2023

Dear Andrew Hibbert, Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you have experienced with your recent order. We understand that receiving an incorrect size after a lengthy delivery period can be frustrating. We apologize for any confusion or inconvenience caused. Our aim is to provide a positive shopping experience for all our customers, and we regret that we fell short of your expectations. While we do source some of our products from China, we take full responsibility for any errors or defects in our items. We regret that you encountered difficulty in requesting a replacement, and we apologize for any lack of assistance or interest you may have experienced from our team. We value your feedback and want to assure you that we take these matters seriously. We are committed to improving our customer service and addressing any issues promptly. We appreciate your understanding and would like to extend a sincere offer to rectify the situation. If you are still interested in a replacement or a resolution to this matter, please contact our customer service department directly. We will do our utmost to resolve this issue to your satisfaction. Your satisfaction is our priority, and we want to ensure that you have a positive experience with our company. Once again, we apologize for any inconvenience caused and appreciate your patience. We hope to have the opportunity to regain your trust in the future. If you have any further concerns or questions, please do not hesitate to reach out to us. Best regards, Lisa Insolesgeeks

Response from InsolesGeeks.comJun 10, 2023

Dear Shane davis, We sincerely apologize for the inconvenience caused by the delay in receiving your order. We understand your frustration and concern, and we want to address this issue promptly. We have thoroughly reviewed your case and understand that your order, originating from China, has taken longer than expected to arrive. We apologize for any lack of clarity regarding shipping times on our website. We strive to provide accurate information to our customers, and we are currently investigating the cause of this delay to ensure it does not recur in the future. We value your satisfaction as a customer, and we would like to resolve this matter to your utmost satisfaction. In order to assist you further, we kindly request the following information: Order number: Date of purchase: Shipping address: With this information, we will escalate your case to our logistics team and track down the status of your order. We will also initiate an investigation with our shipping partners to determine the cause of the delay. While we understand your disappointment, we assure you that we are committed to resolving this matter promptly. Once we have obtained the necessary information, we will update you on the current status of your order and provide an estimated delivery date. In the meantime, we would like to offer our sincere apologies for any inconvenience caused. We truly appreciate your patience and understanding during this time. As a gesture of goodwill, we would like to provide you with a [discount code/coupon] that can be applied to your next purchase with us. Please reply to this email with the requested information at your earliest convenience. If you have any further questions or concerns, please do not hesitate to contact our customer service department at [contact information]. We are here to assist you and ensure your satisfaction. Once again, we apologize for the delay and any inconvenience caused. We value your business and look forward to resolving this matter to your satisfaction. Best regards, Insolesgeeks

Response from InsolesGeeks.comNov 30, 2022

Thank you for your feedback, your courier single number, we verify with the warehouse and retrieve surveillance video, you did not receive the return of the courier, you provide the order tracking number is not the post office single number, if there are other questions, please contact us, thank you!