InsideTrackerReviews of insidetracker.com

Based on the endorsements and promotion by leaders in the scientific community (notably David Sinclair and Andrew Huberman) I fully expect there to be top-flight customer service and personalized attention by something more than merely automated responses. Right from the start I had questions prior to my test and reached out to customer service - both via phone and email - and NEVER heard back even though their voicemail says something to the effect ‘we’ll get back to you within 48 hours.’ Upon purchasing you immediately get an email that appears to come from a real person (in my case someone named Avery) that says that this is just the start of the journey and to see them as a partner in your wellness journey. Pretty much BS there for sure. The concept of personalized cutting-edge, AI-driven health care is fascinating and holds so much promise, but these guys miss the mark when it comes to being there to help guide you. Ideally, there would be a human to help you get off the ground then the AI could do the rest. Although it’s fixed now, the other issue was the app didn’t work for the first week b/c apparently, they were working iOS integration with the Apple Watch (which is great). Why couldn’t they pass this on to their users? I’d like to purchase follow-up tests to see if the nutritional/supplement recommendations work but at their fees and lack of support, I’m super skeptical at this stage. InsideTracker please devote resources to those of us who spent a lot of money on this service. To folks like Drs. Sinclair and Huberman, please talk to your supporters about their customers' service b/c this is a poor reflection on your endorsements.

Emailed the support email multiple times and they haven’t gotten back to me

WHAT A WASTE OF MONEY. I got my results fast so that is what the 1 star is for. I paid a whopping $441 for my first Inside Tracker report (which included a discount code from David Sinclair) because I was enticed by the promises to receive the "ultra personalized guidance" including nutrition recommendations. My report included "drink more coffee" and "meditate daily." Seriously? You can order the same tests for a FRACTION OF THE COST by ordering from Direct Labs or online services that are popping up everywhere. SAVE YOUR MONEY AND DO NOT BUY INSIDE TRACKER'S USELESS AND EXPENSIVE BLOODWORK REPORTS.

I was very pleased with how quickly lab work was done and results were given. There is a lot of great info and that part of insidetracker I appreciate. However, I am copying what another member wrote: "Poor customer service Customer service is essentially nonexistent. Responses are very delayed, and not well organized. I would explain what my issue is, would hear nothing back, and then three days later I would get an email asking "How did we do? Have we resolved your problem to your satisfaction?" Just ridiculous..." This was/is my experience with customer service. I think March 1- March 11th is enough time to respond, even if backed up. When you are new at Tracking and wanting to follow the program, have extra questions etc, the delay is really frustrating. Perhaps it will get better- But today is March 11,2022 and the quote from the other member was February 19, 2022, so not much has changed. :(

I initially paid for blood work and IT was very quick to start their automated email process. The tests got done by Quest and I received my results. No Issues there, but then when I ordered and paid for a DNA test InsiderTracker just ghosted. Their online support is just an autobot, they don't answers their phones and they send the standard customer support reposes email 'Your business is important to us.... blah, blah' Then nothing after that. This is all pretty typical of a Start-Up, pay some big name scientists to promote your service, drive high demand, create cash-flow and then failure to deliver. I thought this company might be different because of who was endorsing but seems like they're just like the ones that have come and gone before them.

I liked the educational information included with the test results. It is comforting to know whether I need a supplement or my levels are high and I can stop a supplement. I don't need to rely on my guesswork. They even accommodated a special request.

I haven’t had a chance to use your resources yet. But am looking forward to soon. TV

I would recommend Inside Tracker to anyone it takes ALL guesswork out of being healthy!