InsideTrackerReviews of insidetracker.com

I don’t see the value in this service. It’s the same information that your doctor will give to you. The goals on the website are different to the ones on the app and are extremely limited. I haven’t found any useful information about what supplements to take, they just randomly suggest them as part of the goals, so you have to dig to find the information. It just feels like a lot of money for very little

I sent 2 emails with no answer and sent my good results more than 10 days ago and again no answer However when I was looking to buy a package the sales team was quite active

I had labs done and got my “personalized” recommendations. One was to add iron and I felt it was dangerous and concerning given my already very elevated iron levels. When I reached out to ask about it the response took longer than I would’ve expected, and I still didn’t get a truly personalized response or acknowledgment of the dangerousness of it. I feel as though the recommendations are auto generated rather than personalized but still really good information and helped me to discover things about myself I otherwise wouldn’t have known.

1. Exact same canned "high volume of email" as people who were reviewing months ago. I have tried the chat function, the leave-a-message-and-we'll-email chat function, the email option, and I'm about to go to the EECB option. 2. I bought the option to upload your own results, so I had my tests performed locally and uploaded them. After twelve days, still nothing. So I was given the excellent option of entering ALL the biomarkers myself. By hand. A service I had paid for. With no discount or apology or anything--they acted like it was a great bonus feature. 3. After a few weeks, it's still not syncing with my wearable, which is one of the features I bought this plan for versus other companies. I've done all the steps they've recommended and nothing. Can't get a response to this question either. 4. And the app is now showing that I'm missing other biomarkers, but won't even "let" me enter them manually. 5. Finally, just like a previous reviewer, I'm getting spammed in the meantime for offer after discount after special alert about ANOTHER blood test/package. You haven't even handled the *easiest* one right! Why would I buy more at this point?!

My experience has been absolutely terrible. I purchased the plan to upload my own results for a comprehensive review and Inner Age 2.0. It took 4 weeks to receive the comprehensive review and on that, it was offering me Inner Age 2 for $59.99 ($15) less than what I paid. My Inner Age results were not there. I have emailed multiple times with no response. I texted the number provided and got a response from a sales person. When I asked about my results, he stopped replying. I then called. A young man answered and fumbled through my questions. He said they were experiencing a high volume of emails but will respond when they can. He said “you can call anytime and we can help you”. I told him I paid for Inner Age and have not received results. He said “Unfortunately, my supervisor is gone for the day so I can’t help you”. This has been the most sloppiest service I have experienced for such a high cost. Lastly, on my report, it says “bio markers are missing” however, the labs I submitted have those “missing” bio markers. At this point, I just want a full refund.

Having come to Inside Tracker based on the praise from geneticist David Sinclair, I am disappointed with Inside tracker's service. The results are really useful but are very slow to be published (over two weeks) and the customer service is virtually non existent. What I find frustrating is that since joining them, I have received numerous email offers of discounts for all their services. Surely it would be better to give a good service to the customers they have, rather than continually reducing their charges to attract more?

My experience has been one of dealing with inside tracker customer service people that don't seem to know what they are doing. First my name, due to the fact that my son paid for my test, was screwed up and even in this email you address my son asking for this rating. After I received my test results, I called to find out how I access my biological age only to find out that the test I ordered didn't include this and I would need to order it. I proceeded to order it and had discovered on your website a code for 25% off. So I used the code and was only given 20% off so I contacted your customer service via email. I received an email back stating "After review, it looks like this discount was the maximum allowed." This made no sense to me and I emailed the link to your offer of 25% off. The person handling my emails changed and the new person apologized for the mix up and said he created a new code that I could use 25% off. That wasn't what I asked for or what I needed so I had to explain further via email and was able to receive the additional 5% off my order. This was very poorly handled by your team and having it addressed to someone (my son) other than myself shows how mixed up your system is.

I have sent 3 e-mail to support in order to correct my total testosterone level, witch was inserted incorrectly, but I had no response neither correction into my on-line results.