InofiaReviews of inofia.com

Never reply to contact attempts. Emailed, plus 'contact us' option on their web site. No reply to several attempts requesting return for arefund.

inofia offer a 10 year warranty which they dont honour! purchased a mattress from them trough Amazon UK six years ago, it has failed with one or more springs collapsing, emailed Inofia and they requested Photos, i have sent the photos but Inofia are ignoring me, have asked them to collect and/or refund but nothing. their company has no honour, they are therefore scamming me, DONT TRUST THEM, their warranty is meaningless

Too soft of a mattress definitely you get what you pay for 1 star bc 101 day trial is bogus trying to get them to let you return it is insane and not cooperative Will likely be disputing with credit card company at this point

No response when I asked how to return. Still need to return my mattress as the quality is a lot lower than expected and there are no instructions on how to.

This Company is a SCAM. They take your order and send you an email with the order number and tracking number. BUT…. The order number is invalid when you check on it. The tracking number says Delayed in transit. It always says that. Truth is they never actually manage to collect the item from Inofia. Customer Service does not exist. DO NOT GO NEAR THIS COMPANY

I’m a repeat customer of Inofia - having previously purchased a mattress. I’m incredible disappointed with my experience trying to order a second mattress from them for my new apartment. After a week of shipping - I received an email that I had provided an “incorrect address” and they needed to re ship my mattress. This wasn’t accurate, and I sent multiple emails with no reply to customer service. UPS informed me that Inofia had lost my package, and that the information they were providing me was incorrect and that I should file a claim. They don’t have a customer service phone number - and replied scarcely to my emails. Inofia only reached back out to me once I contacted PayPal to report them. Will not be recommending to my friends and would advise to purchase elsewhere - regardless of having already been a customer.

fraudsters

Received 2 mattresses. they were unsuitable for my requirements so they were not unpacked. Try to contact them but impossible as their telehone number does not exist & they wll not reply to emails. The address for returning does not exist. On checking on Companies House, they applied in April to be struck off but as there has been objections, the Registrar has refused.Why do Credit Cards carry on dealing with thes people.