Joy T.
Extremely Disappointing Service
Extremely Disappointing Service – My Refund Has Been Withheld Since 7 June 2025! My experience with Innovate 1 Services has been absolutely terrible and deeply frustrating. I made a duplicate payment for my Nigerian passport, yet I have been struggling to get my money refunded since 7 June 2025. This is completely unacceptable! What makes this situation even more frustrating is that I have cooperated with their requests and provided the information and proof of payment they asked for. On 2 October 2026, I responded almost immediately when they asked which platform I had used. I clearly explained that the payment was made through Innovate 1 Services, not Paystack, Hydrogen, or Payfixy, and I even attached my payment evidence. To make matters worse, every time I send them an email to follow up on my refund, they keep closing my request and marking it as “treated” without actually refunding my money. How can a complaint be considered resolved when the customer has not received their refund? Closing my requests repeatedly does not solve the problem; it only makes the situation more frustrating and gives me the impression that my concerns are not being taken seriously. Despite providing the requested information and proof of payment, my money remains unrefunded. How difficult can it be to resolve a duplicate payment when the customer has supplied evidence and answered your questions? Why should I have to keep chasing a company for my own money for over a year? This experience has seriously damaged my trust in Innovate 1 Services. The way this refund issue has been handled is completely unacceptable and raises serious concerns about their customer service, transparency, and accountability. I WANT MY MONEY BACK! I am not asking for a favour; I am asking for a refund of my own money. Customers deserve to be treated fairly, and legitimate refund requests should not be ignored, repeatedly closed, or marked as resolved without an actual resolution. I strongly advise anyone considering using this service to research other customers’ experiences and understand the refund process before making a payment. Innovate 1 Services, please stop closing my requests without resolving the issue. I have waited long enough, provided the evidence you requested, and followed up repeatedly. I expect my refund to be processed immediately, together with a clear explanation of why this matter has remained unresolved for so long. This is extremely disappointing, and I would not want another customer to go through the same frustrating experience.