inncollectiongroup.comReviews of inncollectiongroup.com

Booked one room - CHARGED FOR TWO !! Kings Head hotel, Newton under Roseberry, Yorkshire. We were a couple booked in for a one night stay and paid on arrival for our room (25th April 2025) When checking out the next morning I was told there was a second room to pay for and my card was charged again. I was surprised and objected to this charge but the hotel receptionist said they could not issue a refund. I contacted Booking.com who were also unable to help. A second duplicate room had apparently been charged to my card without my knowledge. The hotel manager was rude and unhelpful. The restaurant was also very poor - we won't be staying here again!!

Booked Swallow Falls for our 55th wedding anniversary 4 week ago. Paid in advance. 3 days to our holiday, Inn Collection Group cancelled the booking due to “unforeseen circumstances”. Never forget our 55th Wedding Anniversary for the wrong reasons. Interesting that Inn Collection Group do not respond to TrustPilot reviews.

The ullswater inn has recently reopened and in a stunning location. The staff are run ragged and the service has gone downhill. You are approaching high season , get a grip of the staffing issues . I use this hotel all year round , not for long

I have stayed at various hotels run by this group and would advise only to use them if there is absolutely no alternative 1 Harrogate. We paid for a suite (silly me) and was given a room , while large, needed a good clean and gave an outstanding view of a….traffic jam outside the window. It was very noisy at night. It was a Sunday and so there seemed to be no-one in charge eg empty plates in the empty room next door were left untouched for hours. The quality of the food at breakfast was appalling so bad my wife refused to eat anything. I did and cold, congealed beans are not a good way to start the day. All the food was at best warm. Their car park is a very sick joke and I do not just mean the price. 2 Northallerton We booked in for two days and was allocated a small grotty dingy room right by the lift so was noisy all night. 3 Alnwick The hotel is of the ugly modern variety. When we arrived the staff were more interested in talking to the patrons in the bar than helping us check in. Again very noisy as next to A1 ( a thing they do not mention in the marketing). 4 York I booked to stay here as I needed to get an early train to Edinburgh the next day. Unfortunately, the day before LNER cancelled all trains north due to the arrival of Storm Éowain. I phoned the hotel and they refused to let me change my date of arrival. I asked the same of Ibis in Edinburgh and they changed the booking immediately with no problems. While writing this sad tale I asked myself “If they are so bad, why do you keep going back?”. The only answer is hat I have fallen for their local inns by local local people nonsense. In reality they ate a relatively large hotel group who have no real interest in the quality of your stay and are completely inflexible in the application of their rules. I have told then of the various problems we encountered but they did not bother to reply. In addition I would say that their food is at best mediocre (Brakes ready meals?) and they don't cater for vegetarians or coeliacs. I will not be booking with them again and neither should you

Just stayed at The Black Swan in Helmsley. They asked for a review, and I note it has not been published. 1. Unclean room - had to change. 2. Food is terrible, better food at Wetherspoons 3. Not worth the money - £299 for a two night stay 4. Staff lovely but disorganised. Asked 4 times to order food even when we had finished...

Do not book direct Do not book directly with the inn collection - they claim it’s the best price and a loyalty discount offered but this is not the case and by booking directly you lose all rights to cancel. Poor customer service - ignored after first reply