Guy N.
It may have been my fault, but I'll get it right next time.
Ordering was very easy although I did want to change my order from_2 to_4 cartridges, in order to get the included shipping and couldn't find how to change the order. The order came on time and we'll packaged. Ink Technologies seems to genuinely care that their product reaches the customer in good shape. I expect new cartridges to be shipped in heavy individual boxes but not refurbished cartridges, plus IT goes the extra step of putting the entire order in a corrugated shipping box. No envelopes or bubble wrap for IT.