InkkasReviews of inkkas.com

I ordered Mohave Runners on 8/13 that were quick to come. However, they did not match the photo. The laces were light gray as opposed to the black ones in the photo. Also, they did not fit well. I learned that in order to return I had to submit a request. I did so on 8/15 and did not get an approval for return until 8/19. I immediately shipped them back for exchange with another style. UPS tracking shows they were received 8/20. As of today, 8/26, I am still waiting for an update or replacement. I have contacted them via email but only got what is obviously an auto-generated response to rate the assistance that Estela from the Help Team provided. There was no assistance or contact. I tried a phone number that I found online, called, and got a leave a message response. Although the shoes look cute, it is definitely not worth the aggravation of dealing with this company. And I am still left with no shoes and a charge on my credit card.

Sure they have cute shoes .... but save your sanity and step away. This company is TERRIBLE. I ordered shoes in April as they showed as being in stock, days later I was told they were on backorder and that they would be available in early June. Late May comes around and they tell me my shoes have shipped, as a couple weeks go by I then reach out trying to learn what happened and .... oops, they made another mistake and now the shoes won't arrive until July. Late June they send a link to review the product. The one that I did not yet receive. After reaching out AGAIN, I learned that was another mistake and they would ship them mid July. The promised shipping day came and went, no shipping notification or an communication. I again reached out and oops .... they made a mistake and hadn't notified me of shipping info. Fingers crossed they shoes actually arrive, and are decent. Along the way there were lots of empty apologies, a scolding for ordering via FB even though they have that option, and the empty promise of let us know if there is anything we can do. I asked for quick shipping and that they post my poor review that they hid. Crickets. They won't change, they do not want to. They have a terrible return policy as many will point out, and they apparently cannot figure out basic online retail. If you don't mind mediocre shoes, babysitting your order, and a condescending approach to inquiries on basics that they should be doing, order away. Just a dreadful company that if they wanted, could fix things. But they don't care. Once you give money they will do as they please.

I requested a return for unworn shoes. It was a two-day process to get the return "approved" even though the shoes were still in their original packaging. Once approved, I sent the boots back the same day and paid for shipping. It wasn't until 15 days later that I sent an email checking in, at which point they confirmed the shoes were received and said they now need to be "processed." Once that is complete, they suggested the refund will take 10 days. That was two days ago and still waiting on that step to begin. So now it's been almost a month and still no refund. This is ridiculous. What a stupid customer service experience. Do not recommend -- the shoes are cute but no purchase is worth this friction.

Very cute but the most uncomfortable shoe I have ever tried. The sneakers are too narrow for my narrow feet and there is no padding in the sole. I tried limiting the time I wear them to 4 hours but the pain for the next few days is not worth it. They say you can return them but I can't get customer service to respond.

Returned hiking boot that was too narrow in toe area, it has been over a month and still no refund and no responses to several emails inquiring about the status of the refund. Very disheartening.

I've purchased a few pairs of shoes from Inkkas. They're cute and mostly comfortable (the joggers are a bit too narrow). However, they don't last as long as I would hope. I've owned my slip-ons for a little over a year, and they're starting to fall apart. On 12/7/24, I received a marketing email from Inkkas Support with one final opportunity to use the Cyber Monday sale code in conjunction with a Free Shipping code for one day only. Given that you have to spend over $175 to get free shipping, I thought this was a great deal. However, when I tried to use the codes, they did not work. I responded to the email and received something vague 2 days later about how they can retroactively apply the codes to my order and that it would take 10 business days for the refund to go through. Except, I didn't submit an order. I tried to contact support using the chat function on the site, and that person was thoroughly incompetent. They frequently back tracked on what they said ("please disregard the prior message"), sent me a return form (again, I didn't submit a purchase), and insisted I would have to email support because contacting support through chat is only for "pre-purchase questions" and that I'd have to email to reach the "front end." Far too many hoops, too much confusion on their end, and very poor customer service across the board. They've lost my business. I'm now trying to figure out how to cancel an order made prior to this incident, and it looks like I'll have to go through their email support for that since they have no options to do that on the website.

These shoes used to be great but have gone seriously down in quality and the customer service is wild. I had six pairs of these shoes, but the most recent pair was severely decreased in quality. They were damaged and in terrible shape. While customer service does their best, the song and dance I had to go through to get any sort of recompense (two different sets of shoes, both with the same issue) was wild.

Their return policy is a scam. They say free returns but you have to “request” a return. I’ve contacted them four times now and they don’t respond. I tried via Instagram and their dm person told me to email I DID. Then my comment on their post was deleted. RUN!