InkkasReviews of inkkas.com

I received a pair of their booties for Christmas, they were two totally mismatched in color. I sent a chat email, another chat email, finally an email with photos as requested and still no response. Not impressed with product or customer service at all.

Disappointing Service After Years of Loyalty - Order Returned to Sender, No Communication I’ve been a loyal Inkkas customer for 8-9 years with 4-5 previous purchases, but my recent experience has been deeply disappointing. What Happened: ∙ Placed an order on November 28, 2025 for shoes and laces ∙ December 22, 2025: Received “out for delivery” and “delivered” emails ∙ December 28, 2025: Discovered the package was never delivered to me - it was returned to Inkkas ∙ December 29, 2025: I contacted them via website ticket, email, AND phone message The Problems: 1. No notification - Despite having my package back in their warehouse, Inkkas never contacted me to let me know 2. Ironic automated emails - I received multiple emails asking me to review “my new shoes” - shoes I never received and they knew they had back in their possession 3. No refund initiated - They simply restocked and sold my order without notifying me or processing a refund 4. Poor communication - Took until January 2, 2026 to respond, refused multiple requests for a phone call 5. Can’t fulfill original order - After weeks of back-and-forth, they told me on January 5, 2026 they’re now out of stock of the shoes I originally ordered on November 28, 2025 6. Weeks of runaround - Countless emails over several weeks with questions left unanswered I only got a refund (promised in 10 business days) after persistence. A company should notify customers when orders are returned and either reshipped or refunded immediately - not restock and resell items, leaving customers in limbo for weeks. After years of supporting this company, I expected much better. I cannot recommend Inkkas based on this experience.

The reason I am giving them a one star rating is not because of their product, but because of the constant harassing follow up calls from different phone numbers in an attempt for continued sales. Because of that, I will never purchase another Inkkas product. Sad.

Despite ordering weeks before the holiday, they were unable to process the order in time. Not just ship it, but even process the order. I contacted customer service many times and was given repeated stories about how there was an error and that it is now being processed. I have purchased from them in the past, and did not have these problems. Whatever changes the company has gone through have really resulted in a poor product and worse customer service.

If my daughter didn’t have a pair of these shoes on her Christmas list, I would’ve never ordered from this company. Not only do they “pop-up ad” you to death, baiting you to sign up for discounts you can’t even use during your sales, but than once you put in your email they don’t let you actually get the discount because the next screen is to also enter your phone number… If it wasn’t shady, they would just state on the first screen that you have to enter both your email and phone number. Once you do finally enter both phone number & email, they send you an obnoxious number of text messages and emails with codes that don’t work and sales that aren’t really happening… and the best scam of all is when you click on a link (for a supposed sale) and you put an item in the cart you see one price, then when you chick to “checkout” the price increases right before your eyes! (I even took a video of this happening for proof that it actually happened literally right before my eyes) and it kept happening as I toggled back and forth. Against everything in me I went ahead and ordered the shoes and finally was able to use one of the free ship codes they sent… which in the end wasn’t even a discount because of course the price of the shoes was more than it was when they actually sent the “free ship” coupon (that was not valid at the time they sent it) Also to note - they have a SEVEN day return policy (if you want a refund) I've never in my 56 years of life seen a company (especially an online only company where you cant go into a store and try on their product - - and they also don’t have ½ sizes) offer a SEVEN day return policy. They did extend it for holiday purchased made after Dec 4 (but of course I ordered on December 2nd) so if the shoes don't fit, I would not be able to return them by the time I see my daughter for Christmas (she lives in another state)... I could "exchange" them but an exchange is worthless if the shoe does not fit. This was my 1st and LAST order with Inkkas… can’t wait to return this product and get my money back! I hate the feeling of supporting a business that seems shady

Bought a pair of boots for myself - loved the butterfly print! The right boot is much larger than the left. I have reached out to them three times trying to get a return label and NO RESPONSE. This is not ok. I spent $174 after shipping for these boots and I can't download a return lable? BS company.

You will NOT get a full refund, no matter what. I ordered three pairs, returned one pair. They are refunding me less than I paid and added on additional shipping cost over $10.

Worst customer service ever. Although they write to you through AI artificial intelligence. Their real name is global footwear and they will lose your returns & Pocket the money. The shoes I received from them it felt like polyurethane and they felt like they would crack if I wore them even twice. They also sent the wrong size although I clearly ordered the right size. They had my money tied up for 2 months and I never got it back.