James
I have done business with Inkgility…
I have done business with Inkgility multiple times and have referred them to personal and professional colleagues. However, my most recent purchase on 5/28 has been riddled with issues and lies. Being fully aware of the economic impact on businesses, I gave extra time and patience. However, when the communication ceased and later the lies - I lost all trust and faith in the company. Sure, they make a wonderful and unique business card. But know that if my experience is anything like what you might come to expect as of late, the company is far from worth Doing business with. I started to reach out towards the end of June inquiring about the small order I placed. There was no response. It was after multiple attempts and several days before I got my first response on Facebook which was simply a “yes” when I had to ask if they were even still in business! Then more days go by before I got a response from Instagram where I was told my order was in process and will be received “next week”. This was on 7/7. After it has not arrived, I started back chasing them down on email and social media again. And again, nothing... after a few days I got a response on Facebook where I was told “it’s now in production” and again “I’ll receive it next week. This was on 7/16. They proceeded to tell me that orders can take 7-10 business days... Laughable! It was 37 business days at the time of this message. I received 2 apologies and was told that I will receive my tracking in 2 days and subsequently my package no later than Wednesday. Well I did get my tracking yet by Tuesday it showed that the item never shipped. So I reached out AGAIN. No response. Several messages over several platforms for several days and nothing. The funniest part, is I can see that they’ve read my messages. This is a blatant disregard of empathy and customer service.