InkediblesReviews of inkedibles.com

Response from InkediblesMay 28, 2015

Hi Kassy, I am so sorry for the ordeal that you went through to get your latest order. I understand the first time it shipped that your package was lost with UPS. This is frustrating for both you and us. I see that the replacement package was delivered to you so I am glad about that, but it doesn’t make up for the loss of time and money due to this delay. I will be emailing you privately with a discount code to use for your next order as our way of letting you know that we sincerely appreciate you as a very valued customer and deeply apologize for the delay. Thank you for your support and loyalty to InkEdibles. We really do make it our top priority to provide high quality, ‘amazing’ products. We are working on improvements to our customer service so I hope that you never again experience any problems there. And, THANK YOU for recommending us to your cake friends. We truly appreciate it!!! All the best, Maria

Response from InkediblesMar 18, 2015

Hi Margaret, THANK YOU for your review and letting us know that the set-up for your new Brother printer went well. I have been thinking of you and was going to contact you myself to see if everything went smoothly. Although the many models of printers can take our edible ink cartridges, we only sell printer models (from Canon, Epson and Brother) which we feel work well with both edible paper and edible ink. Some printers may have a paper feed that crumbles edible paper, others do not have the more advanced color and photo settings to mix the edible ink into vibrant colors (edible ink is different than printer ink and one sometimes has to adjust the settings to get the colors just right), so we carefully choose printers to offer our customers which we feel will serve them well with our products. Also, some printers require "start-up" cartridges which have a special chip to set-up and initiate the printer. These are filled with regular ink so we usually do not carry printers which require this kind of set-up (we strongly advise against ever using regular printer ink in a printer intended for edible ink printing). The particular printer that you purchased did require start up cartridges so we created special InkEdibles cartridges for you with initialization chips. I’m so glad that your problem was solved and you are happily printing edible pictures! We wish you much success in your edible creations and look forward to helping you with your edible printing supply needs in the future. All the best, Maria

Response from InkediblesMar 19, 2015

Hi Mary, Thank you so much for your kind words! We truly appreciate our InkEdibles customers and hope that we can bring you much happiness and satisfaction in the years to come. We wish you continued and expanded success with your jobs. We have many new items in the works so please keep an eye out for them. We are always happy and available to assist or consult with you to help you grow your business with InkEdibles products All the best, Maria

Response from InkediblesMar 19, 2015

HI Tina, Thank you for taking the time to write a review. We LOVE our InkEdibles customers!!! We consider it a privilege to serve you!!! We always try to offer the best quality products and service and, if not, I want to hear about it so we can work to improve. I am glad your sheets arrived in good shape with the thermal packaging. They can be damaged or compromised from frost bite during shipping even if it is not visibly noticeable. We have learned to ship to colder areas with a thermal pack which will absorb sever cold before it has a chance to damage the sheets. All the best, Maria

Response from InkediblesMar 19, 2015

Hello Latedra, Thank you for taking the time to write. We have awesome customers like you and we sincerely always aim to provide the best service and products, because that's what you deserve! We always appreciate recommendations so please recommend us to all! All the best, Maria

Response from InkediblesMar 19, 2015

Hi Krizelda! It’s so nice to hear from you!!! Thank you for taking the time to write a review. I have a new more insulated thermal shipping option for you this summer to ship your chocolate transfer sheets in the extreme summer heat. I can't wait until the hot weather to test it with you. I hope all is going well. We wish you continued success and growth in your business. We are always here for you! All the best, Maria (yes, I'm in LA)

Response from InkediblesMar 19, 2015

Hi Roobina, I'm so glad to hear that you liked all the different Edible Papers you ordered. The Premium and the Artisan are both great but different and can be prefect depending on your needs. I think of our Premium Sheets like beautiful high quality cotton; fine, crisp, clean and white, and I think of our Artisan Sheets like equally beautiful high quality silk because of their particularly smooth texture and richness in color. My very favorite are the Dazzle Sheets you also ordered. The Gold and the Silver are so rich and beautiful, and the Pearl is beautifully amazing the way it is iridescent. These are all perfect for special occasions and events like weddings and anniversaries or any time you want a little luxury. Thank you for taking a moment to write a review. We appreciate the kind words and our dear customers like you. We wish you much success! All the best, Maria