Inkedibles Reviews | Read Customer Reviews of inkedibles.com

Inkedibles Reviews | Read Customer Reviews of inkedibles.com

Inkedibles reviews

Showing 39 reviews with 1 star · Clear filters

Tiffany D.
Sep 15, 2015
Disappointed
Wrote a review on Inkedibles site. No response. Got an email from TrustPilot asking me to review the company and I gave them 2 stars due to issues I am having with printing on their chocolate transfer sheets, the sheets are scraping all the way down and ruining the image as it prints and the fact that they hadn't responded to my initial email. I got a response from the TrustPilot and then received the same exact email response copied and pasted after the fact from the Inkedibles customer support (so it seems they get these review but don't really respond to the ones directly from their site). They gave me some generic response regarding the issue I was having and said that since they didn't know what printer I was using they could not be more specific (even though I provided all the printer info in the initial email I sent). I tried to troubleshoot based on their recommendations and still had the same issue of the papers scraping all the way down when I printed (keep in mind, I have used other sheets and not had this issue). So I emailed them again on September 4 and still have yet to receive a response from them. In fact I specifically told them I have an order of 200 cookies that I needed to make and it was urgent that someone respond and still nothing (Fortunately I was able to order from another site and receive the sheets in time for my order). I like these sheets and would like to be able to utilize them because I get more vibrant colors and images from these sheets than the other sheets I use, however I am wasting a good portion of these sheets when they are scraping and having to spend time rearranging my images just to get the proper printables to come out correctly. I went with this product because the reviews for the company and product were positive but I am having the complete opposite experience with ever thing I have used from them thus far. My latest email to them also addressed some issues I have with their refill inks. Their directions are very minimal and I wasted a good amount of ink trying to figure it out myself...fortunately for youtube I was able to fix the issue and fill my ink, but the directions on filling should be much more detailed. Below is my response that I have yet to have addressed from the company; I am unable to find anything that is making a difference. I found a "prevent abrasion" setting in the printer preferences that I tried and that did nothing to help, it is still shredding the cocoa butter on the transfer sheet. I also had some issues with your refill instructions (or lack of). I refilled my inks today with the refill ink I just ordered from you guys and nothing indicated that I should cover the wick area along the bottom of the cartridge to prevent ink from spilling out. I followed the (very basic) directions that were on the sticker attached on the bag that contained my refill inks and as I filled the cartridge, the ink came pouring out of the wick area and all over my table. I wasted a good amount of ink and made a huge mess. I went online to see if I could find any instructions and came up with a youtube video that showed the cartridges being placed back into the orange trays they are shipped with (that you remove before installing them) to prevent the leaking, which would have been extremely helpful to know but since I was not instructed to keep them when I bought the ink from you guys, I did not have them anymore, but at least now I knew that if I covered the bottom of the wick area I could prevent the ink from leaking out all over the place - at least until I have to put it in the printer, which is slightly challenging without getting ink everywhere. I also went on your website to troubleshoot the ink refill process and at least found slightly better instruction on there that should have been provided with the refill inks (I should not have to go online to get better direction from your site than I get along with the purchased refill ink). I am having a very frustrating experience with this company so far and tried to call customer service but it seems your support is only available Monday through Friday (and I imagine with the labor day weekend, I will not be able to speak to someone until at least Tuesday - which presents a big problem for me as I have a cookie order of 200 cookies that I need to have done BY Friday). I really want to make it work because I like the quality of print I get from the ink and the portion of the transfer sheet that is not destroyed and unusable. However, it is a complete waste of my time and money if I can not come up with a solution to the tearing issue I am experiencing. I have a Canon MG6620, I am not sure if you know of any specific settings to help prevent this issue but I would appreciate any feedback to help make your transfer sheets functional. Thank you in advance. Tiffany Diorio
Response from InkediblesSep 17, 2015
Hi again Tiffany, I am sorry that you were not able to adjust the pressure of your rollers on the printer you are using to stop the scratching with our chocolate transfer sheets. Our chocolate transfer sheets as you know are very good but very sensitive. They can easily scratch or melt due to the very high quality of pure cocoa butter used and the special powered coating. It is the combination of these that gives a better print quality to your chocolate transfers than other sheets can. Your edible ink absorbs better and transfers better onto your tempered chocolate. When I responded to you on September 4th, I was unaware that you were using the Canon MG6620. We as a company, and I personally, prefer Canon printers for use with our chocolate transfer sheets as they feed the sheets much better than other makes of printers and the quality of color and definition in the images is outstanding. But, unfortunately, we have noticed that the 6620 has some issues with the rollers, not only for transfer sheets, but some are also creating issues with certain types of frosting sheets as well (not all but some) so for this reason, we have discontinued selling this model of printer, but we do continue to sell several other models of Canon printers that work very well with all of our sheets. I have personally spoken with Canon about the roller problem with these printers, and unfortunately they are aware of the roller flaw with this model but it is not an issue for which they take responsibility since these printers are designed to print on regular printer or photo paper. This roller issue does not occur with regular printer paper or their photo paper (which they recommend). Chocolate transfer sheets and frosting sheets are thicker and have a higher poundage weight than printer paper and most photo paper. If you purchased your printer through InkEdibles, we will happily send you a replacement of a more cooperative Canon model that will work well with our chocolate transfer sheets and also give you the same high quality color and image print. Addressing your other concern about the instructions for the refill kit, the advisement to replace the cartridge clip or plug the sponge opening (several folded layers of paper towel held in place with slight pressure works well) to prevent flow through was missing from a print of labels and has since been corrected. I am sorry you seem to have received a kit with this information missing. I have personally checked and all others kits with this error have been removed from our inventory. I am sending you our InkEdibles 15ml Convenient Twist and Pour refill pack for Canon Edible Ink Cartridges as a way of letting you know that we sincerely appreciate the frustration you have faced and to replace the ink that may have been wasted from this error. These refill kits are so very easy to use. Also, we will be including a small gift from InkEdibles for you with this. I sincerely am sorry that you have faced delays and could not find a solution to your roller pressure problem with our sheets. I hope that your cookie business THRIVES and that we are able to supply you with, at least some, of your edible printing supplies in the future. Please feel free to contact me directly at through our website if I can help you in any way. Thank you. Best wishes, Maria
Report
Wendy
Jul 27, 2015
disappointed
Never got my order very disappointed and I call and they say to check with local postal office
Response from InkediblesJul 27, 2015
Hi Wendy, Thank you for contacting us about this. I am very sorry that you did not receive your ink. It is very disappointing for us as well when we ship an order to a valued customer like you and there is a delivery problem with their post office or mail carrier. We always send you an email once your order has been shipped. That email contains the tracking number so you can log in and follow the route of your package as it is being delivered to you. I apologize if all of the steps were not completely explained to you to find your lost package. There are a few more things to that you can do when a package has been sent but not received by you… The tracking for you order shows that it was delivered to you on July 20th. Below is the history of your shipment (I have removed the name of the city you live in for your privacy). 1) shipped from our company on July 16th 2) arrived at your Local Post Office on July 18th: NV, United States 07/18/2015 7:18 P.M. Electronic Shipment Information Received for Package by Post Office 3) delivered by your Local Post Office on July 20th: NV, United States 07/20/2015 10:45 A.M. Package delivered by local post office In a case like this where there is clear tracking and documentation of delivery by your Local Post Office, the first step is to contact your post office and/or if you live in a building with multiple tenants to contact the person in charge of the building’s mail to check with both to determine if there has been some error or returned/unclaimed mail. If your package is still missing, the next step is to contact us and then we will send you an insurance affidavit to fill out and sign stating that you did not receive your package that shows as delievered. Once this affidavit is signed and returned to us we can reship your ink to you. Please do try to contact your Local Post Office and, if applicable, the mail supervisor in your building. If you are still unable to locate your package, please contact us for an insurance affidavit to move forward from there. Thank you. All the best, Maria
Report
Suzanne
Mar 8, 2015
Worst customer service
The first order I placed had a missing item. When I called for a replacement there was no urgency on the part of customer service to get us the missing item even when I stressed we had a critical order depending on the items I had ordered. I have yet to receive a tracking number for the missing part and cringe with the thought of having to deal with customer service again. Only to be told I 'didn't need to worry'. Really? It's been a week. No follow up and still a missing item. Apparently I do need to worry. I can guarantee i will find an alternate supplier and won't be using InkEdibles again
Response from InkediblesMar 18, 2015
Hello Suzanne, I am very sorry about the missing yellow cartridge in your original order. We shipped the replacement as soon as we heard from you about this problem. The UPSP tracking for this replacement shows it was delivered three days later on Saturday, March 7th at 10:18am, the same day that you wrote this review. I will be contacting you privately to confirm that you did in fact receive the replacement as the tracking shows and offering you a discount on your next order as our way letting you know that we sincerely value our customers and understand and apologize for the frustration you have faced with this problem. I thank you for letting me know about this missing item. Our shipping department is usually very well run but the on rare occasion there is a possible mistake or omission. I regret that this omission was so problematic for you. I hope that in the future all of your orders go smoothly and your business thrives! All the best, Maria
Report
Victoria
Feb 9, 2015
Bad Experience
I called to cancel the order. They said they canceled it but when I checked my bank statement, I noticed they billed me anyway. As to this date, I still have NOT RECEIVED the order I was charged for even though I canceled it.
Response from InkediblesFeb 9, 2015
Hello Victoria, I am sorry for your frustration and this misunderstanding. When you placed your order online on January 28th it was charged to your credit card at that time. When you called later in the afternoon to cancel your order, we did cancel and refund you on the same card that you used for the original payment. The refund was processed and sent to your bank. It is up to the discretion of your bank when they post the credit to your account. We have no control over this nor are we able to contact your bank on your behalf. We can provide you with the transaction ID number of the refund from our side (which you may have already received via email) that confirms the funds were transferred from us back to your bank. We received this refund confirmation on January 29th. Perhaps since this all occurred at the end of the month it crossed over between two billing cycles with your bank or their policy for posting credits for refunds is not immediate. Please contact your bank again about this and feel free to contact us if we can help in any way. Please rest assured that we have done our part and that your payment was refunded to you and the refund was confirmed the day after it was charged. Thank you. All the best, Maria
Report
Linda
Dec 13, 2014
worst experience ever
The item did not come when it said it would. In fact, four days later and it hadn't even been shipped. There was no shipment date or tracking number. I started a chat with there customer service to inquire why my order had not been shipped yet. After I sent the question, I didn't receive a response for over 15 minutes. I was not told to hold on or that he was looking into it. I was just left waiting and wondering was this even a legit business. When I finally did receive a response I was told my order has been shipped. I quickly checked the status again and now it had a tracking number but said information was unavailable. The shipment date read that days date. I asked if it would be delivered on time and was told no due to they were backed up because of Thanksgiving. Shouldn't that be something customers are told before they place the order? I asked them to cancel my order and refund my money. Another 15 minutes went by with no response. Finally I asked why he was ignoring me and he said he was not and they could not stop my order because it had already been shipped. I told him this was unacceptable and asked the return policy. He ignored my question and ended the chat. I was furious so I called and told the customer service rep what I had just experienced and he put me on hold for 10 minutes only to return and tell me that the order had been shipped and can't be canceled and that they were behind because of Thanksgiving. I then informed them that I was filing a complaint as their customer service is terrible and they didn't deliver on time. Next thing I know the man I was chatting with had been put on the phone and he informed me that they are refunding my money. I think it's ironic that first they couldn't refund my money because it had been shipped but when threatened by a complaint they refund my money and no product ever came which means it never had been shipped. This company is terrible, lies, and they do not care about their promise to customers. I would recommend you shop elsewhere for your items
Response from InkediblesDec 14, 2014
Dear Linda, We are so very sorry that your experience during our Black Friday Sale was so frustrating. During normal times we aim to ship out orders which are received before 2:00 on the same business day, or the very next business day, unless we notify you of a special circumstance such as a back-order on an item (which we try very hard to avoid but occasionally we do sell out of something before our new inventory is ready). During very busy promotions like this past Thanksgiving time, we have much a heavier volume of orders each day so we aim to ship all orders, which have not opted for special expedited shipping, as soon as possible within three business days of receiving the order. Although you entered your order on a Monday, it was very late at night after business hours so it was actually considered received on Tuesday. Your order was packaged and already shipping on Thursday when we received your request to cancel your order, stopped your shipment and refunded you in full. I sincerely apologize that we were not able to satisfy you with this order within out three day time period. I hope that it is not too late for you to consider InkEdibles again in the future. I will contact you privately by direct email to again offer you our apologies and compensation on your next order with us. We truly value our customers and always try to work closely together to resolve any problems. Also, I want to THANK YOU FOR YOUR COMMENTS, because although they were not positive, they prompted something positive. We will better clarify to our customers that there can be special shipping circumstances that may occur with non-expedited orders during very busy promotions. We will make this clearer on our website and promotions in the future so that you and all of our customers will be able to better plan and expect your orders in a more accurate amount of time. THANK YOU LINDA AND THANKS TO ALL OF OUR INKEDIBLES CUSTOMERS for your continued support, loyalty and collaboration with us. We as a company sincerely enjoy communicating and working closely with you, and we promise to do our best to bring you the very best products and service in the edible printing world. Sincerely, Maria
Report
Hannah
Dec 1, 2014
Purchase was a dream, return was a nightmare!
The customer service representative was wonderful for the purchase of my item but the return was far from a pleasure. Even after reaching a return agreement for the damaged merchandise through PayPal, the company attempted not to honor the arrangement. Paypal ultimately issued the refund through a dispute resolution.
Response from InkediblesDec 5, 2014
Hi Hannah, I am so sorry for the confussion and frustration you faced with your order. We are always very happy to workout a solution to a problematic order or an unsatistified customer, but once a claim is filed with PayPal regarding an order, we do not have the flexiblity to work with you. The order and the funds are frozen until you or PayPal release the issue back to us to resolve. If no action is take by you to request PayPal to release the order back to us to resolve, it can take up to 2 1/2 months for the resolution to be determined and for us to have access to it again. Please contact us directly if there is ever an issue with your products or your order and we will be more than happy to resolve it qucikly and in your best interest. Thank you!
Report
Susan H.
Sep 23, 2014
ink is unusable. also support did not do anything
Purchased ink and one of the cart was leaking in package when received. they replaced it after 2 weeks and it was leaking in package also. put all but leaking one in printer and my printer would not recognize them. As stated on website i have the correct printer. Called and wanted refund and to send them back, they said no. They were going to send out all new ones to put in printer. that was over month ago and nothing. I ordered on July 12 and it is now Sept 23 and all ink is useless. No replacements and have been out over 70.00. Will never never order from them again.
Report