InkediblesReviews of inkedibles.com

I ordered the 2.5" rounds and the template did not line up. I tried several versions and no luck. $50.00 wasted. Don't use this company!!!! I tried to email support but they did not give me any solution except to use the templates that do not work. Very unsatisfied and will be disputing the charge.

I made a purchase for edible ink, refills, flushing kit, cleaning cartridges and edible paper. My order arrive on time however, when I opened my package today to set everything up I came into 2 issues; 1. the black in my refill package was leaking inside the packaging and 2. I noticed ( after I removed the clear packaging and the yellow strip from 3 of the 5 cartridges) that they were not clicking in properly. I immediately contact led their support team to explain my issue because I thought I was just putting them in wrong since they aren't the original ink cartridges for the actual printer. The gentleman stated that I had ordered the wrong cartridges. I tried to explain that there's no way I would have done this, I know what printer I have etc. he farther explained that if I return the unopened ones, I can get the correct ones however they can't accept the 3 that were open. I'm assuring the rep that I would not order the wrong cartridges. This has to be some mistake, instead I kept getting that they won't replace them. I asked for a supervisor. I get another gentleman who pretty much repeated the same thing as the first. I tried my best to explain, I understand what you are saying however, I would not have ordered the wrong thing. He referred me to my confirmation sent via email. I explained once again, I understand all of this but, I'm positive that when I put in my model number, this is what was available to me so this is what I ordered. After several minutes of debating back and forth, I asked what do we need to do to fix the problem? The rep stated I told you, " you can return the unopened ones and we'll inspect them and issue you credit which you can used towards purchasing the right cartridges but will not except the open ones. I was so furious! What am I supposed to do with these if they don't fit? And what about the bottle that arrived open inside the package, am I just "sol" for that one too( which arrived in that condition)? He refused to notate the account of this damaged item so I would be able to receive a replacement and not a refusal. I asked to speak to someone in higher management since it was clear at that point that my issue was not being handled appropriately and that the authority to make an exception In This case was beyond the ability of the rep I was speaking with. I was told no one was available to speak with me, I would need to call back or email the support team which couldn't help me now while I was speaking to them. I asked for a corporate number to speak with their customer relations department, told they don't have one. Finally I asked for a refund for all the items I purchased. $241 is a lot of money to pay and can't get proper assistance in replacing a few items that were sent wrong. I don't understand how there's no one available in higher management during normal business hours. I'm force to return my entire purchase, file a claim to receive all my money back and try to find another supplier for my edible ink and paper supplies. Such a bad experience for a first time customer who would not be repeat customer nor refer them to another one of my colleagues. If it was a mistake on my part then I would have to except that, but I am positive that I selected the proper items for my printer model. Im in the process of returning my entire order and filing claims for a refund. So discouraging, especially since another business refered me to them. I was seeking to resolve the matter by simply returning the cleaning cartridges ( unopened and the printer cartridges (unopen and including the unused open ones, since they were not used in any way) for the right ones and send them pics of the open refill bottle of black to see what needs to be done as far as it, if anything at all. As long as it's not significantly depleted or contaminated in any way. I assumed that a mix up such as this was not worth losing me as a return customer who is relying on your products to help me enhance the products I create and sell in my very own business. ***UPDATE**** After contacting the company over the past 3days waiting to hear from a supervisor, Today I spoke with Ms Natalia in Inkedibles. She expressed her understanding of what occurred during my order process, which she stated "it may have been a glitch which caused the error, offered her apologies and was happy to resend me the correct sets of ink cartridges and cleaner cartridges for my printer. Although this started as a bad experience, I'm more than willing to purchase from the company again in the future because of the excellent customer care, immediate resolution to my issue and overall concern for the actual situation that Ms Natalia displayed to me. She assured me of my importance as a customer and that issues such as this can happen but a resolution isn't unobtainable. Thanks Ms. Natalia!

I did get my order of edible inks but 2 two out of 5 cartridges were almost out of ink or empty, why would a company send out bad product and keep the money and just say I`m sorry I lost money and may have lost my customers. The only thing I got was I`m sorry for you lost. I`ll never place another order with Inkedibles, and I`ll make sure that all of my bakeries and bakers know how bad and thoughtless this company is even when they can see it`s their fault......

I've been trying to reach you as it is an international purchase and I have not received any information from you. My tracking number doesn't work as it is supposed to be in México... I need you to tell me what is happening with my purchase. URGENT

I have purchased and used sugar products over the past 17 years and came across this company to try them out. They sell out of date product, they lie to the customer and never admit they are at fault. When ordering product from this company, I selected 2 to 5 day shipping, my product showed up 11 days later without explanation until I began looking for the product. I lost multiple of my customer sales due to this action. In addition, the product that did arrive went out of date 1 day after I received it and they refused to replace the product insisting that the product was good. One of this company motto is treating the customer right, I don't see anywhere that was applied to this transaction. Someone needs to review, if you need customers, and most businesses do, you should not treat them in this manner.

If i could give this company a 0 i would. I ordered the starter kit because i needed it for the memorial table for a wedding I was coordinating. I called them the same day i received the package to let them know I only got part of my order. The wedding is this weekend and I still have not received any thing or any resolution. Will never use them again.

Seems a little insulting to have me review my purchase when I haven't received it yet do to the speed of the shipping. It's been 10 days since I purchased my items. Should have went to Amazon. Very unsatisfied

Recent as of 03/2017,This is the second time that I have purchased items from this company, the first time I accidentally bought the wrong kind of ink so I called the company and they refused to replace it. The customer service was crazy I was not happy at all. A manager called me to fix the issue after I made a bad review. This time I ordered a few items and at the end of my payment said that the items would ship 2-5 business days it has been past 8 days and still nothing but a tracking number that tells me nothing when I try to track my package. This company is terrible and i will never ever purchase another item from them and I would not refer another customer to them. I have referred about 15 people to this company but I would not want them to experience such terrible customer service and long shipping wait time so I have no problem taking my business elsewhere.