InkediblesReviews of inkedibles.com

Response from InkediblesDec 29, 2014

Hi Julie, I am very sorry that you were disappointed with your order. At InkEdibles we always want to be aware of any problem and work with our customers to resolve it and always give you a positive experience with our products and service. The low level of cyan ink that you mentioned is disturbing. I am sorry about that. Each of the 251 cartridges (the thinner black, and the cyan, magenta, yellow and gray) all are filled with a minimum of 10-12ml of ink. The 250 cartridge (the larger black) is filled with a minimum of 15-17 ml of ink. All of the cartridges should have a visibly empty portion in the liquid ink tank. It should look about 50-75% full in that part and the other section with the sponge should look mostly or completely full. The sponge in the cartridge absorbs the liquid ink and the excess is stored in the tank. In a new unused cartridge the amount that the sponge can vary it is possible that your cyan sponge absorbed the most of the cyan ink in that particular cartridge so by looking at it, it may have seemed low of ink. But, your printer pulls ink from the sponge which itself holds the majority of the ink in the cartridge. The visible liquid part is reserve ink from which the sponge pulls when it is low and it only accounts for a small fraction of the ink that is actually in your cartridge. If you were only able to print only one page with your cyan, there would either have been a problem with the cyan printhead in your printer (not letting the ink flow though it) or the chip on the cyan cartridge had some sort of malfunction signaling that there is no ink. I do not know what error message your printer gave when you said that there was just enough ink for one picture. The ink in the sponge alone would be enough for dozens of prints, depending on the amount of blue in your pictures. We are replacing your cyan cartridge for you today. You should receive it in 4-5 business day. I hope that you are happier with this replacement. As for our frosting sheets, yes, they are thicker that some others available. We carry two lines of frosting sheets, the Artisan and the Premium. These are the two highest quality frosting sheets on the market. They are smoother, more durable, very easy to use and have a more pleasant flavor and aroma than some other thinner, more transparent sheets. Often with thinner more transparent sheets there are visible patterns of dots or streaks in the actual sheets that we prefer not to have on our sheets and ink does not always appear as nicely on a more transparent surface. All of our frosting sheets are opaque so the printed edible ink is very richly and vividly displayed. We do carry more transparent edible paper called wafer sheets which come in two different thicknesses. The thinner of these wafer sheets can dissolve into a very moist base which may be more of the effect you prefer. The Premium sheets in your order are very well-liked by our customers. I am sorry that they were not what you had intended. We also carry three different types of ink made specifically for Canon, Epson or Brother printers, so the combination of high quality frosting sheets and the proper ink for your printer will give you the best results for your printed edible images. I hope that the new cyan cartridge works well for you. Thank you. All the best, Maria