InkediblesReviews of inkedibles.com

Response from InkediblesSep 29, 2015

Hi Idalia, I’m so sorry for the confusion with your two orders. Since they were entered separately they were considered separate orders in our system. Our shipping department cannot ship orders to the same address together unless it has been noted in the system. We have programs to calculate the most economical shipping methods for each order based on weight and size. Since the first order was much heavier, it shipped with one method which delivered it quickly whereas the second order was much lighter and shipped with another method which took a longer. Your two orders took very different routes to get to you, one much longer than the other. In the future if you ever find yourself with more than one order again, please contact us through our ‘contact us’ on our website or by phone, email or LiveChat on our Support Center to let us know so we can make the notations to ship your orders together in the same package. I know this explanation doesn’t really solve anything since you already went through the frustration of waiting and have already received both packages, but I do hope that it clears up the confusion as to why they shipped like that. And, I would also like to apologize for the 3-4 phone calls it took for you to try to get information before you received your orders. Once the orders are shipped and in transit, we cannot make changes or expedite them. I believe our customer service representatives with whom you spoke were not able to make a difference in the shipping but only give you the information they could see from the tracking on the two shipments. Thank you for letting me know about this. Although three stars in not the rating we aim for, I appreciate knowing what you went through so that we can make efforts to improve the quality of our responses in situations like these and hopefully provide enough information to you and customers like you with multiple orders to feel free to let us know so we can ship them together and save a lot of waiting. Thank you. All the best, Maria

Response from InkediblesMar 7, 2015

Hello Lucilla, Thank you for letting us know about your yellow cartridge. Yellow is the thinnest of all of the edible inks and often more of it absorbs into the sponge part of the cartridge. We fill all of our 251 cartridges with 10-11ml of ink, and the ones that seem emptier may just have ink more absorbed into the sponge. But in the chance that there is not 10-11ml of ink in your yellow, we do not want you to be low of ink so we are sending you replacement yellow cartridge. You should receive it soon. Thank you. All the best, Maria

Response from InkediblesFeb 8, 2015

Hello Guy, Thank you for letting us know that you did not receive your last order of frosting sheets. I am sorry that your order has not been delievered yet. Once we ship an order, we do not have control over the delivery, but we do send an email to our customers with the tracking number of their shipment so that our customers can follow and track the progress of their delivery. We always want to know if there is a problem with a delivery so we can help in any way we can! Your order was shipped to you on January 30th, the same day that you placed the order, but I see from your tracking number (which you can find in the email you received when the packaged was shipped, or please feel free to contact us again for your tracking) that the post office attempted to deliver it on February 2nd, but the business was closed at the time and the post office is holding your package. Here is the exact wording from the USPS tracking website (I have removed the name of your city for your privacy): "Your item is being held at the Post Office in ------, on February 2, 2015 at 12:05 pm because the business was closed. The item will be delivered the next delivery day. If this item is unclaimed after 15 days then it will be returned to the sender." I do not know from this information if they did attempt to deliver it again or if they left you a note which is customary in all cases of nondelivery. Unfortunately we cannot contact your local post office for you as this package is now your property, but please do contact them to arrange for your package to be delivered. It is still within the 15 day period before they ship it back to us, the sender. I hope that you recieve your frosting sheets soon. Thank you so much for being a repeat customer and the kind words you said about our products and our service. We look forward to helping you again with your edible printing supplies in the future. All the best, Maria

Response from InkediblesJan 28, 2015

We're sorry that you ordered the wrong item and will be in direct contact with you to resolve it to your satisfaction.

Response from InkediblesDec 29, 2014

Hi Doug, I am sorry about your frustration with the extension piece of the nozzle for your Power Flush System. We will be happy to send you a new one if you would like or offer you a 50% credit refund toward your next order if you choose to keep this one. Eli is right, the little yellow piece is supposed to pull forward to attach to the wider printhead for the 225 black cartridge. If it can pull forward it should still work fine, but if you would prefer a replacement we are very happy to replace it for you. I believe Jack from our customer service has or is contacting you about a replacement. Please let us know which you would prefer. We want you to be comfortable with this PowerFlush System. It is a fantastic way to clean your removable Canon Printheads. Thank you for ordering it. Looking forward to hearing from you again soon. All the best, Maria

Response from InkediblesDec 14, 2014

Hi Heather, I am very sorry about the misprinted 25% rather than the intended 20% discount on the promotion and also that the customer service representative did not offer you the additional 5% at the time you contacted us. This was our mistake and 5% is a big deal! I will contact you privately by email about this credit on a future order, but please know that we did not intentionally misprint this discount and would never knowingly mislead our customers. We always aim to provide accurate and updated information on our website and in our emails, but on the (hopefully rare) occasion that we do make an error, we apologize and will always want to work with you to resolve the issue. We only want our InkEdibles customers to have completely satisfied experiences with each order, even if it is only a $1.00 issue, we will not be happy if you are not happy. Thank you for letting us know about this situation, and thank you for your continued loyalty with us. All the best, Maria

Response from InkediblesOct 17, 2014

Hi Chazz, I'm sorry that your printer is not working. There are several different reasons and often your printer will show an error message that states the reason. If there is no error message and it is going through all the motions of printing but the problem is just that the prints are not coming out clearly or there is nothing showing up on the page, it most probably needs a deep cleaning. We call this a print quality issue. Edible ink clogs in the printheads more often than regular printer ink. We highly suggest frequently cleaning your printheads and removing your cartridges (and storing them in an airtight bag) when the printer is not in use on a regular basis. This will help prevent dried ink forming on your printheads. On Epson printers there is an internal cleaning program. You can locate it in the SET-UP screen, then go to MAINTENANCE, then HEAD CLEANING. After running the Head Cleaning cycle, you can do a NOZZLE CHECK which will tell you how clean your printheads are and then if they are not fully clean you can run the Head Cleaning cycle again. I'd be happy to speak with you over the phone to troubleshoot some more if you’d like. Please feel free to call me here at InkEdibles, the number is (855) 499-4658 and please ask for Maria. Thank you and GOOD LUCK with your printer. All the best, Maria