Rodrigo F.
Delays and AI Crap Everywhere
I ordered a mat during their black Friday sale in November of 2024 and as of May 2025, it still hasn't shipped. Furthermore, their selection of in-house mats are littered with bad AI art and there's no way of easily filtering out this garbage. I WANT to like this store and support independent business owners but this feels like such a poorly managed operation.
Response from Inked GamingMay 31, 2025
We truly appreciate you sharing your experience. A six-month delay is completely unacceptable, and we sincerely apologize for the lack of follow-through and transparency on your order. That’s not the level of service we ever want to provide. Your frustration with the site’s current art selection and lack of filtering options for AI-generated content is also valid. We're actively working on better tools for filtering and clearer labeling, and your feedback reinforces how urgent that need is. We know we’ve lost trust with some longtime supporters, and we don’t take that lightly. If your order is still unresolved, please reach out directly to [email protected] with your order number and include “Urgent: Unshipped Black Friday Order” in the subject line. We’ll escalate it immediately.