Agent S.
This company sells used or refurbished parts as new
This company sells used or refurbished defective print heads as new parts. We purchased a printhead and motherboard for a Procolor L8000 DTF printer on February 19th and received it within a reasonable time. However, the printhead was received in a little white box with no plastic wrapping. We found that it was defective. We reached out to a guy named Joel and he basically tells us that they do not accept returns on open parts. He did not attempt to remedy the situation at all even though their policy page on their website indicates that they will gladly repair or replace the item WITHIN 30 DAYS upon receipt of returned merchandise. Order at your own risk and be prepared for poor customer service.