Ingo MoneyReviews of ingomoney.com

Needs to be put out of business over charged me for cashing my grandson's payroll check agreed to refund some of the money has told me and responded to my BBB complaint that they contacted me and advised me what I needed to do to receive refund which they have it was to provide PayPal info so they can issue refund to this day no refund. I have been emailing and calling (hold time is always greater than 60 minutes and constantly disconnected)them since March. In reading other reviews I am not the first person they have done this too imagine how many just let it go like I had done at first . My emails get an automated response they will contact me within 24 hours and nobody ever contacts me or responds to the email other than the auto response. I call for a class action suit to be filed and or because I know not many businesses provide the service they do many companies have no choice but to use them a capital venture company should consider creating an alternative option and take ingo down and held accountable for the worst business practices I have ever seen

I called customer service 10 minutes before closing time and kept getting hung up on, somebody was too lazy to do their job till closing time and really messed things up for me!!! I hope whoever it was gets what they deserve for not providing customer service because they were ready to go home. You close at 9pm EST not 8:48pm, there is a reason they have a 1.6 rating. Hire a better manager that will actually do their job and that number might come up but bottom line they just don’t care.

I tried to cash a check on Ingo. Got a message that check was approved. Then I was told to right could in bold letters and send image of voided check. Then it declined the check and called Ingo customer and they stated they could finish my transaction. Now I have a check that has voided on it and now I can’t take the check anywhere else to cash it. I will never use the app again and will tell everyone I know not to use the app. I really depended on that check to pay my bills with. I don’t see how the company can sleep at night knowing they did customers this way

Had an issue cashing a check ,tried contacting them multiple times and finally got someone on the phone, they said they would review and get back to me. Months later still haven’t heard from them and then I call/email them for 5 days straight and they email me telling me they’re unable to offer me their services and closed my account and wouldn’t give me a reason why. Terrible company , they don’t care, don’t use them , it’ll only cause you trouble

I have used Ingo before to deposit my Fidelity check to my Venmo account. I tried today to deposit the check, and received an immediate rejection. When I tried to call several times, I was disconnected on immediately. So I went through chat, who explained to me they do not have to cash every check nor can they explain why. Which makes no sense to me when I have deposited checks from same bank for a lot more money. I would caution anyone using Ingo to look for another way to cash/deposit their check.

My dad had an Ingo account. He was diagnosed with Stage IV cancer and his health rapidly deteriorated. Since he couldn't get to his normal place to cash checks (been in the hospital a month) we tried to get him setup to do the picture check cashing in the app. Ingo then immediately closed his account citing "unspecified rules and procedures" and refused to even have a second look at it. So let me get this straight. They offer a service in their app and then shut down your account for using said services? How are these scumbags even in business. There's a special place in purgatory for scumbags like this.

Awful, paypal and venmo use ingo for mobile deposit, not only did they make me write VOID on my check, but then they declined that photo of it and it gives no option to take another photo and I can't even try and cash a new check because it keeps telling me this one is declined, paypal can't help. Garbage product/service!

Duck you ingo they were cashing my checks then all of a sudden I was denied nothing has changed except for ingo they are ducked Eat me