Ingo MoneyReviews of ingomoney.com

Waiting to speak to a representative as I type this. The horrible reviews here actually helps my mood since I was going to accuse them of something I couldn't prove, like discrimination. They told me I couldn't use their services in the future because of a risk. However, I am a Flare Account holder with 2K in the account today. The check was from a bank doing business as an agent of MoneyGram services. Not really sure where the risk came from and why they wouldn't cash the check. I was willing to wait 10 days for the free service. This couldn't be the reason could it? Well anyway. I hope you are luckier than I was if you need a mobile check depositor. It really sucks to lose your hard earned money at a check cashing store.

Don't bother using this company to cash any check, they only cash checks for fees, and only if they can verify funds in the bank it was drawn from, so they don't cash government checks or pay checks, don't waste your time and don't write void on any check you can not replace yourself

I swear to god this is worse company In the planet I really hope it goes out of business or just get sued for their ridiculousness of not approving my check cuz there isn’t enough to verify my identity like?!?!. they never tell you want you need or when they do a 2nd review they still deactivate the ingo money cash checking service. I’ve been loyal customer to PayPal since 2015 I didn’t get into this type of frustration til I decided to get a debit card from PayPal last year. I really hope services like PayPal, GO2bank, Venmo, & cash app stop using ingo money services cuz they honestly suck. I really hope someone sues them in near future. I know customer service tried they’re best following “protocols” but seriously they need to tell us to verify our IDENTITY cuz I’m willing to do it. Do not use ingo money or any 3rd party that uses it. I’m lucky I was able cash my check at grocery store but still highly inconvenient when I have PayPal to cash my check.

The worst service I have ever received. The worst was hoe I kept calling their customer service and the line kept disconnecting. I couldn't get my check verified with them using e deposit with them but could when I went into Walmart. They then decided randomly I was a risk and won't let me deposit any more money. Worst service ever.

WORST COMPANY ON THE FACE OF THE EARTH. I've never been so horrified by a company's customer service and product. If I could give negative stars I would because even a zero would be too kind. I've tried depositing two checks issued from the government that meet their standards (less than $5,000 and over $5), the backbround was dark, the pictures were legible, it was a legit check, and it was endorsed with my signature. Twice on two separate occasions for no reason, they denied me and I get a very rude "do not try to submit this check again" notification without help or explanation. They don't want to help or prevent people from not getting help. The first time I contacted Support, the woman refused to help and refused to listen and kept repeating herself even though I explained I had already tried that and she wasn't helping me. She wasn't phased by how upset I was either. It was like speaking to an alien, I was in tears. You can likely expect to not hear from them (be on hold for hours on the phone and no call back like their option promises you) or by email....trust me, I waited for days by both. They also asked me to write void on my first check after I submitted it through the app and it was in the review process but didn't tell me this until later by email, and because I didn't respond to them within LITERALLY 30 minutes, they canceled the check and refused to accept it. Here's a clue INGO, try giving us a better warning and a longer time to respond!! I work in tech and in Support and this is NOT just how things are or a lack of intelligence or experience on my part, this is negligence, horrible customer service, and shameful.

I attempted to deposit a check using INGO. Apparently I could not write void dark enough for their liking so they canceled the request and then they canceled my account!! I could not deposit a check that had void written across it so I had to ask my employer to reissue another check and mail it to me. Did I ever get an apology or something for the consequences of me not having money to pay bills when I expected it? Of course not! This company is the worst. I wouldn't trust them with $5.

Perhaps the worst customer service of all time. The app doesn’t work and they simply closed my account without even telling me. Steer far away from this company. Sadly they are only way for me personally to deposit a check in the bank I use. So essentially they’ve blocked me from using my own bank. I’ll be switching banks as well.

If I could give this 0 stars I would. Today, I did a mobile check load (cash a check) on my Paypal account. They use Infgo Money for this. I uploaded the check via my phone's camera, I endorsed it like they said. I took a picture and got THEIR Success message in green letters. Then the instructions to me to write VOID on the front of the check in black ink. I did that too. I then took another picture of the check with VOID written on it and got another SUCCESS message. I go into PayPal, and transaction is pending. THEN, I get a message that I go Money declined my check!!! What? After they approved it and made me write VOID on the front of it and again tell me success! They then decline the check?? It was a birthday check for me, to boot. Now I ask you, what the heck can I do now with a check that has VOID written on the front of it in big black ink block letters??? Why did they approve it in the first place? I am so mad. They won't answer their calls and when I tried to email them back with their Success/approved message to me, a message says nobody can email them that their address is blocked. Does Paypal even know what a scam they are dealing with? I am now out of $200 in Birthday money. They should be ashamed of themselves for approving me and then making me write VOID on the check and then saying success and then declining the check. Horrible company. Just horrible.