InfraCharm LLCReviews of infracharm.com

Although Infracharms' services were quite acceptable at the start of our use of their backup system, they became untenable after their 2025 plans were announced. We were no longer able to continue using their services due to constant downtime issues, a lack of communication, and transparency. As a result, we were forced to move to another provider that could keep the promises they made and provide the transparency we needed. As an update to this the company then proceeded to approach me asking for me to remove my review as they had "Improved" I don't think its appropriate or professional to ask someone to remove a review based on what the company thinks they have done better in if I as a client want to remove the review because I think they have done better I will do that but I dont think its a good idea to just go messaging clients about this.

I recently hired Infracharm for a cybersecurity penetration test, and the experience was far from satisfactory. Communication throughout the process was inconsistent. It was difficult to get timely updates on the testing progress, and when we did receive feedback, the explanations were vague and unclear. The scope of the test felt very limited, and it seemed like they were simply going through the motions rather than thoroughly assessing our system. Several critical areas of our infrastructure were overlooked, despite these being part of the original agreement. Additionally, the final report was poorly written and severely lacking in actionable insights. It was filled with jargon, and the recommendations were generic, failing to address our specific environment. After this disappointing experience, we decided to contact another provider, Black Hills Infosec, and the difference was night and day. They conducted a far more thorough assessment, uncovering vulnerabilities that Infracharm had completely missed. Not only did they identify these issues, but they also helped us secure our environment with clear, actionable steps. Their professionalism, communication, and support throughout the process were exceptional, making the entire experience much more valuable and worth the investment. In short, Infracharm was overpriced for the minimal value they provided, and I would not recommend them for penetration testing. If you're looking for a comprehensive, high-quality assessment, I’d suggest looking elsewhere—Black Hills Infosec was a far superior choice for us.

After auditing my company, InfraCharm LLC was absolutely made a laugh out of, because they made a lot of errors in our audit, and then, decided to discuss poorly of us publicly, whereas we did nothing but defend them. Absolutely terrible company. Stay away.