Info1 TurbotaxReviews of info1.turbotax.com

Horrible customer service!!!! I filed taxes for years with turbo tax and doing 2023 taxes, kept saying previous year taxes wrong and not go through and then I found out taxes for 2022 were not filed. I never got anything from them letting me know. Now I am filling for 2023 and get any help. Just staying on hold all day and then call disconnecting. No call backs. Don’t waste your money on turbo tax the do not help you when they messed up.

Their business model is apparently setup to wring you out for every penny they can weasel out of you. They clearly don't want you to file your own taxes so they made it as confusing as possible to do it yourself, instead they want to charge you for letting them do your taxes. Don't waste your time and money on their horrible service. They have also taken to selling your tax information! Do not answer Yes to any of their attempts to get you to share your data! They are "sharing" it for cash - don't be fooled.

Every 1 star review is right! Worst company ever. Call in phone access to customer service non existent via menu and choices limited. Had to hang up and redial 5 times before I somehow got thru to cust service and they were worthless. Bought the "do my taxes for me" and entered some income info and requested a call 4 times from their "call me button" which said I would receive a call back within 5 minutes and listed a reference number....no call backs. Read the reviews here to late, but I did go back into my turbotax acct and delete all of my info. Scan company! IRS has a free etax online for people who make $79K a year or less. think I will try that before going downtown to a certified tax preparer.

I need to access my purchased 2019 Turbo Tax software to answer questions posed to me by the IRS. 2019 has a know activation bug. The workarounds don't work, and their answer was "we don't support it anymore and you can request a refund". They don't support their software while it is still within the IRS audit cycle? RUN AWAY! And their "Audit Defense" service is for what?

I went all the way through preparing state and federal returns. Fought through the constant attempts to get me to buy additional products which I denied. Got to the payment, paid by credit card, got receipt with additional charge for MAX for $59. They refuse to refund. Filed fraud complaint with credit card company and BBB>

Adding to terrible record I see for TuboTax, as a user for almost 15 years. Needed to revise the 1040 that I filed withTT. Then it gave me a correct refund. But when I tried to enter my bank data for refund the TT form had some strange digit in the blanks and would not accept all the digits of my bank account. Should I still file the amended return through TT? Then ask IRS for refund? Well, TT then tolld me I could file return - but there also said I had no refund. Seems obviious TT programming errors but have wasted hours in trying make a specific contact with TT. I will not forget this pitiful response from TT!

Horrible x 10!!! The TurboTax software, 1) Has bugs, 2) Is INTENTIONALLY VAGUE & CONFUSING so you're FORCED to upgrade to plan where you need to speak w an expert (ripoff!!), 3) Long wait times for "expert advice" (inexcusable), 4) The "experts" (most of the time) are NOT accountants or CPA's!!! THE SOFTWARE (and support) ARE SO BAD I HAVE NO IDEA IF MY TAXES ARE CORRECT!!!! I have spent hours and hours WASTING MY TIME on this over- promise/under-deliver service. UNBELIEVABLE & AVOID. And stop watching their incessant (BS) commercials!! Last point: to give you an idea of how BAD customer support (and appreciation) is: just look at ALL the 1-star reviews WITH NO RESPONSE FROM THE COMPANY!!! THEY DON'T CARE...ABOUT YOU OR YOUR TAXES.

Intuit has taken a great product (TurboTax) and turned it into a rotten experience. You buy the program over the counter for $99 to $129. But now intuit wants to hustle and hammer you for more BS fee's for things that are of no value. This is why this rotten company is being sued and has paid out millions to consumers. Use the internet to learn how to avoid fee hustle and just use TT.