Laurie B.
I have been using Turbotax for many…
I have been using Turbotax for many years. I have an advantage account that obtains payment from my bank account in November of every year, which is supposed to allow easy download of the tax software program when needed. I've been unable to unlock the download and customer service hasn't been able to solve the problem. I've been told my account is "on hold" despite payment from my checking account clearly indicated when I sign on and is reflected in my bank account. The credit department is not open over the weekend, which is absurd considering this is tax season. Customer service has become difficult to access efficiently. I called yesterday and automated services indicated there was a 20 minute wait so I should provide my phone number and I would be called back. I was called back but placed on hold w/o a representative informing me what was happening. No one came on the line after 20 minutes so I found another way to reach them which provided a code. Finally reached a live person who said she would get me the download, placed me on hold, and didn't come back for 30 minutes! Then she said I had a "hold" on my account and they were closing so I'd have to call back tomorrow. I called today and was initially told the previous representative said I have a hold because I was in "incollectible status" whatever that means. Mind you, the funds have already been withdrawn from my bank account last November. There's no way to solve this issue until tomorrow I was told. So an "advantage" account is clearly no advantage at all. In fact, it's an impediment to accessing the programs.