Info1 TurbotaxReviews of info1.turbotax.com

Cost me thousands of dollars - program automatically filed in wrong state ( work state vs home state) and resulted in late fees to home state, took over a year to get it straightened out after paying a CPA hundreds of dollars to straighten out. Complained to Vanguard Personal Advisor Services where I downloaded tax software. Stay away from this program. In the end, what was supposed to save lots of money ended up with loss of thousands and over a year of headaches. Painful lesson, I learned just to bite the bullet and pay CPA for tax prep.

I have used TurboTax for many years with no problems. However, this year I filed self-employed and was told that the total amount for the filing of both the federal and state return was $137.85. I gave TurboTax permission to deduct my fees from my income tax refund. Since, I have never had a problem with them I did not worry about it. However, when I received my refund they took out the $137.85 plus an additional $39.99! What a thief; using the IRS to embezzle people's money. I plan on filing a complaint with the IRS.

Just got my Tax return rejected and they refused to reimburse me. Turbotax online do not reimburse you for their products. Scammers. Stay away and don't use any of their products. And the customer service was horrible.Nasty and disrespectful.

Free filing guaranteed! Only at then end they say it's not guaranteed and its $105. Effing liars, hours of my time wasted!

FALSE ADVERTISING. BUYER BEWARE. HIDDEN FEES SCAM. Front page fraudulently says 100% Free Federal and State. Once you hand over all of your confidential information and give them permission to electronically transfer your income information, they start hitting you with MULTIPLE hidden fees of $40 EACH that are definitely not spelled out in bold print on the landing page like their false claim of "100% Free". By the time all was said and done, they were expecting $120 plus sales tax (even though this is a service and not goods, but I digress). Breakdown: 1) $40 because I had to use Schedule 1 -- a very simple form used for a few different things, my case being unemployment benefits (that's right, expect no mercy, those of you who are or were unemployed in 2018). 2) ANOTHER $40 for my State, DESPITE THE FACT THAT THE FRONT PAGE OF TURBOTAX.COM SAYS 100% FREE FOR FEDERAL AND STATE. 3) And then they wanted yet ANOTHER $40 as a "fee" for the option of having the cost deducted out of my tax return. $40??!! Per tax return! Can you imagine what they're raking in? And while they've assured you pages before, "Hey, pal, don't worry, you can pay for this out of your tax return," they don't drop the $40 bomb on you until all is said and done and you have wasted your valuable time and you have given them your confidential information, all which they will keep even if you change your mind and do your taxes elsewhere. I absolutely do not and cannot recommend these shysters who should be held accountable by the FTC for at the very least false advertising. BOTTOM LINE, TurboTax is nothing more than CON ARTISTS and DATA COLLECTORS. STAY AWAY.

It’s time to file your taxes, and guess what? I’ve used turbo tax for many years until their terrible customer service. I didn’t think the customer service would be so terrible. Unlike most people that want “freebies” I paid the entire deluxe package. There was an issue with my taxes and it took several phone calls outside TurboTax to get it addressed. Turbo tax mentioned to me they are only the services. I felt very let down as to who to call after that. It’s better to get your taxes done by a professional. Don’t waste your hard earned money with them. They are corporate liars and I’ve had a lot of experience with PROFESSIONAL LIARS!!

Had big issues in 2019. Nothing was free. They keep selling me more stuff and I could not tell why. Called 800 number and gave up after waiting a long time and then getting someone who did not want to help. Try another service that is not so expensive and actually cares. They advertise one thing and then give you another. Bad form.

They did NOT answer my call after a long wait and then hung up on me. Tried to email them with my question and no reply. I SWITCHED TO TAXSLAYER. They care about customers and are friendly there. These guys seem big corporate stuff.