Info1 TurbotaxReviews of info1.turbotax.com

I scored Turbotax an Undeserved score of ‘1’ for false advertising. I was charged $175, a far cry from “FREE, FREE, FREE.” My new slogan is “LIES, LIES, LIES!!!” Soooo disappointed!!!

I just finished my tax return. It was very simple, straight forward, standard deduction income tax return. This was my first time I did it myself because this is usually my busiest time of the year, so I used to pay to have it done. So, this time I had to find time to do it and ended up paying the same amount as if my income tax preparer did it for me. With every step Turbotax demanded more money. At the end, I asked for a receipt, printed it. It was $110.00 Then I received an email notification that they actually took $119.76. When I look at the receipt more closely, I noticed it says $110.00 and with very small, hardly visible "plus taxes" I don't know if I can trust these people to do my taxes again. I would call them con men operation

i started filing my taxes and turbotax offered me 2 free choices but at the ended in charge me for fed and state $230, they robbed me

I am a student. I have used Free TT for the past 3 years and each year I had a Form 1098-T for college expenses. No problem. This year Free TT stopped me cold far into the return after I had completed the Education Expenses, and said I could not continue due to the inclusion of schedules/forms and to upgrade to Deluxe to continue. There is nothing different about my 2019 return from my prior years. This is BS. I will never use TT again. Their greed is amazing.

Agreed to purchase upgrade on line from free to $40. version. because I worked in 2 states. They ended up charging $40 for Federal, and $40. for each state. $120.00 for a SIMPLE return! I'm done with this outfit!!!!

TurboTax is a rip off and a lie! Advertises that doing your basic taxes are free, but actually end up charging you $80 for absolutely nothing! Got all the way through my taxes and elected the free version, also declined all upgrades but still wanted to charge me $40 to file. I had already made it to the end so decided whatever I’ll pay the $40. Elected to have the $40 taken out of my refund check and wanted to charge another $40! So $80 for me inputting all my information. I refused to pay $80 and decided to go on H&R Block instead that advertises to file for free and actually means FREE! Will NEVER use TurboTax again.

Misleading advertising - What they advertise is not what you pay. advertise $40 for federal and then just an asterisk* that says (state is additional). Yeah.... State is also $40. AND, then you have to pay another $40 just to submit your taxes. All and all, it's $120 to file your taxes with TurboTax which is outrageous for an online tax service with a website that (although has a pretty layout and some nice features) also has some spelling and grammar mistakes (very reassuring) and is at time confusing and unclear.... For $120 I can get in-person tax advice and preparation... Actually less for that matter... Last time I am using TurboTax. Not worth it.

Terrible. I was charged $80 when it was supposed to be "free". I Called customer service and was talking to a lady for an hour, and she said they would refund me the money but the supervisor had to do it and she'd add notes to my account. I was transferred to a supervisor and he told me "terms and conditions say this is the best service and you have tried others and we cannot issue you a refund" So, I paid $80. I will be talking to the bank and the IRS about this. COMPLETE SCAM! If I do not get my taxes direct deposited into my account, that will be a whole other issue.