Info1 TurbotaxReviews of info1.turbotax.com

I have always liked using turbo tax. I have used it for many years and never had a problem. This year, they f**ked up! I will not be using them ever again. Nothing about my filing situation has changed. If I wanted to get charged $200+, for the same services that cost me $0 last year, I would go to a CPA. It is BS, I can file for “FREE” on the IRS website.

Every other bad review is right. I'm not a high maintenance customer and seriously never leave bad reviews, but I got really screwed over by Turbotax this year. I've used them before with no problem, but this year they tried to tell me I have to upgrade to their deluxe version or else I can't file my taxes. To be clear, I triple checked and there's genuinely no valid reason for this! I'm only trying to file two W-2's! It's a $60 charge plus $50 for state taxes- I'm a college student trying to pay rent and I simply can't afford a charge like that right now. So I did what anyone else would do and called customer service to try and figure it out, and found out I have to pay $30 to even speak to a real person. I can't fathom how they stay in business with customer service like this. Do yourself a favor and stay away. They've been fine in years prior to this one, but I'm not using them again.

If I could have given 0 I would have. I've used Turbotax to file my taxes for the last ten years and (to be honest) have never had a problem until this year. I e-filed my taxes 1/30, tax return accepted 1/30. It's now 5/4 and my tax return has yet to be processed by the IRS because Turbotax did not make form 8962 available to customers who have health insurance through the marketplace. Each time that I call my problem is treated with indifference or I'm lied to. At this point I am done, never again. To make matters even worse, I began receiving collection calls for the service fee even though I had not received my refund because of their mistake, so instead of waiting for my refund to deduct the fee because that's the pymt option I chose, Turbotax went ahead and took the money from my bank account. Nothing left to say!

NO TURBO TAX!!! Oh, so since I was a STUDENT and have a student loan, you are forcing me to upgrade my tax package and pay you $60 dollars so that I can deduct my student loan interest? That is some serious bull. I've been using Turbo tax for the last four years, but never again. I'm literally sitting at my computer crying over how a company could be so freaking callous and evil. I already owe over $20,000 in student loans, and I MIGHT get a $1000 deductible based on my interest paid on those loans last year, but you want to scoop $60 dollars off the top? Seriously? F YOU.

This is the worst service ever please dont ignore this review Turbo tax will not get on the phones there emails happen to be down and they are keeping my money in there account meanwhile each month they steal some claiming fees just let me take my fuc'n money. They never sent my card out and i'm not the only one I have a relative going threw the same thing. When I call the automated system claim my information doesn't match so they wont let me speak to a live person. Me and my children haven't eaten in two days while my income taxes and covid relief money sits in turbo tax account and nobody will help. Two fuc'n days we haven't eaten and im fuc'n sueing.

Do not use! Thieves just read every review

Needed to file my 2019 tax refund so i could get the stimulus money and i purchased turbo tax self employed because I had to in order to file. Ended up finding my 2018 tax return which i needed to proceed to get my stimulus money. Called to get my money back from turbo tax and they stole my money. Will not give it back. Dont use them

I would not even give them 1 star but I have to mark something. Tried them for the first time this year. Terrible service, please do not use them at any cost. They do not have any CPA's that check your work to make sure that it is right like they claim. You cannot get anyone on the phone that can give you any answers and they cannot check anything with the IRS for you. My return ended up in the IRS error department and I have heard nothing since. No letter, nothing at all. You can not get any answers over the phone from the IRS either. Turbo Tax got their money but try calling them to ask questions or have them check on your return for you. Not going to happen. A customer service representative will answer and cannot help you. Now I have to make an appointment with the IRS when COVID-19 is over to find out what happened to my tax return. Never, ever again. You can believe that any positive reviews are paid for by TurboTax. Companies can buy positive reviews and post them in case you did not know that. Read the thousands and thousands of bad reviews from real people that used their service!