Info1 TurbotaxReviews of info1.turbotax.com

You do not have to pay this fee though they prompt you multiple times throughout the filing process. You can use the software, print and send in your own return. They do not stand by their guarantee, software malfunctioned and cost me over $1,000 and they refused to refund my payment. Customer service representative advised me to lie to the IRS to cover up their mistake. Do not recommend this service to anyone.

Have been trying for months to e-file. If I was able to print, fax, or mail I would not be using an e-filing service. All because of one field that turbotax has broken and refuses to acknowledge. Go elsewhere if you are able.

July 3, 2020. I just talked with a Customer Service specialist who was absolutely not helpful. TTAX submitted my Federal Tax. I used a credit card via TTAX to pay for the Tax Due. However, TTAX (Intuit) uses a company to do that and it charged my Credit Card Twice for a single submission (thousands of dollars tax due x 2). The person I talked with at TTAX/Intuit said I had to talk with my bank. She couldn't do anything to help me. Thanks TTAX Customer Service. What a great job.

If I could select zero stars I would. They did not send in the insurance form so I had to physically resend it. I filed the first day I could, I was accepted January 31st. Now it’s June 30th and I still don’t have the return, it’s not even processed. When I called back when the irs asked me for more info in February, I got a lady who was very very nice but couldn’t help me so I asked for a manager. The manager had an very bad attitude and said it was the irs’s fault that they didn’t sent the form. Ridiculous. I am royally f-ed financially because of Covid. Had they sent it in the first time I probably would have had my return before Covid messed everything up and I wouldn’t have to be putting everything on credit cards. I will never use this service again.

I've been using TurboTax for 15 or so years. I've always been happy until now, which I just experienced multiple failures. Firstly, I had a complicated income year and had no idea where my adjusted gross income would land. They have the most stingy of all free plans, but because I've been loyal, I went with them. I got 80% through my taxes and found out I won't qualify for the free plan. I still wanted to use TurboTax, since I'm familiar with the program and I have my tax history in one place. I tried to use the paid plan and it wouldn't let me! I erased everything, removed cookies from my browser, you name it. I searched the community and found out that once you try using the free plan, you cannot go to the paid version with your account! Your only options are to be redirected to the IRS free file website or clear your cookies and open another account with TurboTax. So now I have 2 accounts and one tax return separate from all others. I wasted hours and hours having to do my taxes twice! Why the hell haven't they communicated this would happen before you enter into the free version? TONS of people have had to do their taxes twice because of their lack of communication. There were issues with the program I haven't seen in the past. Then, how convenient, when it was time to leave a review, it wouldn't let me! I took 30 minutes to leave a detailed review, but it wouldn't let me submit it! It kept saying the text window where I wrote the review was blank! No it wasn't, it was full of text! I had no choice but to close the window. How convenient, now there's no way for me to leave a review on their website. Most of their reviews are 5 stars on the website, but multiple other websites have folks posting very poor reviews. I'm rather suspicious that they wouldn't let me leave a review because mine was a negative one (was 2 stars there, but they lost one for disallowing me to leave a review). I used them this year because I'm under the gun, but I will be using this year to research other options. I don't know what happened, but everything I loved about TurboTax is gone. I suspect they have shady, unethical, greedy management. That's okay, they've lost my business, and I'll be sure to let others know about my experience.

Reason 1-Turbo Tax did not generated my 8962 even though I applied my 1095-A, it seems like it happened to a lot of your customers for 2019 returns. Reason 2-Turbo Tax miscalculated my return $**** but it is actually $****. I would not find out about this if IRS wouldn't request me to fill out the 8962. I need to be able to trust and rely on my tax advisor, and I don't feel confident anymore about your product. I was gonna receive $1800 less ? Reason 3- Because of the mistake on the Turbo Tax Online after 18 weeks I am still waiting for my refund, when most of my family members, friends and neighbors already received their refunds. Reason 4- Even though I did not receive my refund I was already charged for the product, even I choose the option to deduct from my tax return, it was also extra $40 but Turbo Tax didn't wanted wait any longer and charged debited the money from my personal bank account without my permission

The most incompetent, disorganized bunch of rank fools I have ever had the displeasure of working with. None of the Turbo-tax "experts" are familiar with their own software. All of them seem to be on the phone trying to painstakingly navigate their way through their own software at the same time the customer is while on the phone. Turbo-tax is not for free but when you are led to pay-up, you find that their representatives have absolutely no idea what they are doing and leave the customer aghast with frustration for their inability to solve basic problems you paid them for. I give them a zero customer rating.

I have obamacare so im broke!! Never once did they ask that !! So i got letter from IRS! Had to send a form and now this is May and still waitin for Refund!!!!! So damn mad!!!