Info1 TurbotaxReviews of info1.turbotax.com

The moment there is an issue be prepared the spend a ridiculous amount of time trying to resolve it. The people there are complete ignoramuses that can't actually do anything!

My experience with turbo tax customer service. "So I had to call in again and had to wait 1.5 hours for a call back after the four hours I had already spent on this issue. During my 1.5 hour wait, I clicked through every box and finally found the field I needed to edit so I resolved the issue myself. I'm not over 6 hours into this problem of personally invested time. When I did finally receive a call back, I decided to take it even though I had resolved my own issue because I wanted to talk to the person about getting in touch with a manager about getting my $85 back. The woman told me she would send an email and that her manager was too busy to talk to me. I told her I would wait and that I was so furious already that I did not even want to revisit this nightmare of problem on another day. She refused three times in total to even try to help me get to someone would give me my $85 back. You all did absolutely nothing and tied up over 3 hours of my time on the phone. All I wanted was not pay you $85 for that privilege. I solved my own problem after three accountants with almost 50 years of experience couldn't figure out how to use the systems at their disposal to get my a software answer and/or at least get my $85 refunded."

We have used Turbotax for many years but after this year we will never use it again. They have gotten increasingly less available to provide technical support for free and want you to pay to talk to a live person. There was an error in the program so a car we own was shown as sold. This prevented us from e-filing. Hours of aggravation trying to resolve it. DO NOT waste your money

I’ve used TurboTax for 9 years. For the second time in the last 3 years I’ve had either my identity or my wife’s identity stolen, or my kids’ identities stolen such that I can’t e-file. TurboTax is the likely culprit because I have not shared my kids’ information with any organization other than TurboTax. I give up.

I have used Turbo Tax for well over a decade for expediency and have grown increasingly unhappy with the last minute up charges. The 2019 TurboTax Live product is the worst version I have ever experienced The IRS.Gov site has more clarity, and it all looks like I would need a tax attorney to explain it to me me. THAT'S HOW BAD. It has never taken me an entire night to do my taxes before ad I have less than zero confidence in the accuracy of my return. It omits the 1095-A HCA entries unless you perform a search and It looks like​ it is doubling my 1099-misc entires.

Tried to explain my situation and was repeatedly talked down to in a very demeaning way. When I asked to speak to a supervisor they ended the call...this was after waiting 1 hour for them to call me back because their system was overwhelmed with calls. LAST YEAR I WILL EVER USE THIS PRODUCT and I’ve been a customer for years. This is literally the first review I have ever felt the need to write in my entire life.

They will lure you in to their website with discounts but when you try to file all discounts disappear. They make excuses that it's not their fault but thats the business strategy it seems

Abysmal customer service. Ignored twice by telephone, hung up on twice by telephone and ignored twice on the chat. Am pretty dissatisfied.