Info1 TurbotaxReviews of info1.turbotax.com

I entered all my information into TurboTax and got a refund in 2018. Unfortunately the IRS now says I owe them $4,277. Thanks a lot TurboTax

PLEASE avoid TurboTax. They rip off their customers who are making less than $40,000 a year and should be receiving free tax refund services. They purposefully hide the free tax software so you will be forced to pay on their normal site. I was unable to e-file online as promised and got charged before accepting their return (I never filed with TurboTax at the end) it has been nearly 3 months of calling TurboTax every week/bi-weekly to receive a refund on a product I have never used and I still don’t have the money back. They are con artists, no one in their customer service arsenal knows their policies, and it’s slow as molasses trying to get updates. Save yourself and find a free tax software that you are ENTITLED to, elsewhere.

TERRIBLE Service. Their supposedly easy step by step system omitted the health insurance part of the return and on top of that miscalculated the return amount. This caused my return to get manually reviewed, delaying the refund. They in the meantime, in the middle of the pandemic, withdraw money my account that was for the return to be deposited, without regard to what they caused with their sub-par system. WILL NEVER USE THEM AGAIN. There are much better options out there that wont cause all this headache. STAY AWAY and don't give them any account information.

I filed my taxes with Turbo Tax in April of 2020. My state tax was accepted rightaway and so was my federal. I received my state refund promptly but my federal refund was est 4/22. Days past and I owed turbo tax for their services. I called and the guy was understandable and put a delay on the billing but after a period of time, Turbo Tax ended up billing me regardless whether or not my refund came through or not. A month goes by and I get a letter to amend, this letter was from my Father's tax firm/irs NOT Turbo Tax. It turns out my before my dad left to go to his home country, he claimed me for a really small job. I tried to amend it with Turbo Tax but they were coming up with the craziest numbers of how much I owed in taxes. I ended up going with my family's tax firm that we have been going to for a while. I DID not owe the amount that Turbo Tax said I would and ended up now paying for TWO services. Note, Turbo Tax did not inform me there was a rejection or any errors. I called up today to see if I can get a refund on their "service" because I never received my federal refund. The first person I spoke to said that all services were non-refundable. She transferred my to her supervisor who was even more unwilling to understand that Turbo Tax's so called "service" FAILED to inform the customer that there was an issue. However, during the call, she took 10 minutes to find out on her back end that there was a rejection. I explained to her that if you go to Intuit page, it shows everything was accepted, and no notifications of errors/amends. So how was I suppose to know? Turbo Tax literally stole 60 bucks for their "deluxe" package. Here is what they won't tell you. If there is any error on your end they will not let you know! You are the filer, and it is a system of numbers. There should be room for errors and Turbo Tax should understand that. And WHEN their system knows there is a rejection but does not tell the customer that there is one, that is NO SERVICE AT ALL. DO NOT FILE WITH TURBO TAX. THEY ARE UNHELPFUL. Most companies during this Covid time are very understanding especially when it comes to finances, Turbo Tax is just a money hungry company that is inflexible. The supervisor even acknowledged and apologized that there was not a notification or email that was sent to me to inform me of an error. So how can you call this a service? I filed myself, I paid for it, and in the end, I never got a properly filed tax report for the year. I ended up having to pay ANOTHER tax firm for their actual tax services. If you are reading this, please go file your taxes elsewhere!

Never using turbotax again ever. I qualified for an education credit, and it says turbotax is accurate and checks everything before you submit it. Well, for the credit, you had to upgrade to the deluxe version. Turns out it was rejected because I must have gotten the credit before and didn't remember or something, but now the deluxe version isn't needed. Can't return it because submitting the return counts as you using the service, so now i don't get the credit and i'm down $65 for a service I can't even use. AND DONT EVEN GET ME STARTED trying to use them if you're an uber driver. Mostly Uber's crappy business model's fault, but also TurboTax sucks because to file it the 'right' way (as a self employed tax return), you have to upgrade for $120. NO THANKS. I'd rather just go to H&R block or just get a real job that doesn't use sketchy business models. **also, I would've left this on their official website review page, but there's literally nowhere to leave a review on there. Really makes you wonder how unbiased their 200k 4.4-star total reviews are when on this site they have a 1.....

Their marketing claims 100% accuracy guaranteed. Not the case. I filed my federal taxes with Turbo Tax and got a letter from the IRS 4 months later saying my return was missing documents. I had to print and mail more forms, costing me gas, printing, and postage, not to mention the risk of COVID exposure due to these errands as well as the extended delay in receiving my much needed tax return. No customer service email is available to address the issue and I cannot get through to anyone by the phone number on the website. I want a full refund and compensation for the additional time and costs that were endured. Will definitely never use again.

I've been using TurboTax for years, and MacinTax before it. It's never been this bad or this expensive. Disorganized, confusing, and WAY too expensive. I'm going to an accountant next year. I can't take the aggravation.

No one use turbo tax debit card or account and routing system. It’s a scam. My girlfriend just had the worst experience ever. They will send you another card without approval. Your app will say you have this much money on your card, yet you can’t use it. Then when you call their customer service, they’re the most brain dead service reps I’ve ever spoken to. They don’t speak English and don’t understand anything. They will charge you $15 for another card, when you already have a card that they refuse to activate. The company is a scam. And are so terrible and are terrible people. Do not use this company to receive money on.