Info1 TurbotaxReviews of info1.turbotax.com

I tried using Turbotax to file my income taxes. What a hassle!! And now, I am attempting to delete my data and finding it nearly impossible to do. If I could give this experience a "zero," I would.

First of all I would just like to say that I have been filing my taxes with H&R Block for years and have never run across what I ran into with Turbo Tax. I usually have no problem filing except last year I had a life change and H&R unfortunately did not have the form I needed to proceed.They were trying to get me to upgrade by paying $29.99 and of course I decided not to because I never file and have to pay a fee and they did not have the form I needed to have generated. Now when you file you have to file using your 1095-A form if you have Market place to generate what the IRS says is a 8962 to calculate the premium tax credit. When you claim this it could reduce your tax liability and it reconciles the payment by letting the IRS know if you received to much of an overpayment or if it balances out. It is important to use software that automatically generates this form or the IRS will reject it and send you a letter asking for an amended tax return. This was my first time doing this for my taxes and it was quite challenging already. I was disappointed that I had to be stopped right in the middle and could not go on further with H&R block. Then I start to research other sites that may allow me to file for free and came across Turbo tax. I felt this would be another option since they indicated on the site that you can file for free as well. So, my son and I began the task of adding in information to complete our taxes. Through out the entire process they were trying to get us to upgrade which was very annoying considering the fact that I chose to file for free. My son was wrapping up his taxes and they said he could not proceed unless he paid $40 I was furious and felt like we had been lied to. So my son said he would go ahead and pay the fee since he had put in all of his information. I proceeded to continue doing my taxes and figured okay lets hope that at the end they give you an option to file for free. Was I disappointed when I got to the end already exhausted from dealing with H&R to find out that this company wanted me to upgrade to an even higher package live deluxe package that was a whopping $90 I almost fainted. I was truly appalled. They are liars I and will NEVER use this site again Free is suppose to mean Free! There was no way I was going to be bullied into paying for an upgrade I did not ask for. Turbo Tax should be ashamed of themselves especially during this time families are struggling as it is. To have to be told you cannot proceed after you did all of that work. Thank God I'm not a push over and that I was more determined than ever to find a site that would help me. Finally heaven sent me Tax Act from the IRS.gov file for free site. It was easy to use and they had everything I needed to file my taxes accurately and they put my mind at ease finally when it was time for me to wrap up FREE federal and FREE state they did both by the way. Now my taxes are filed without these rip off artist getting any of my money. So please be aware do not use turbo tax if you want to file for free they will trick you into doing taxes with them then try to get you in the end. One of the worse experiences I have had they made it very unpleasant for me filing my taxes with them for the first time, I will not do it again and I'm praying that a lot of people see this review. Do not use Turbo tax if you plan on filing for free they will try and rip you off $90 really no thanks.

Unbelievable - client for 15+ years - tried to buy and download 2020 standard Cdn package- they lost all my previous login info - tried to create new account - clicked for download package - it booted me over to online filing which I do not want - spent excruciating time trying to contact a live person - then I couldn't download 2020 package because Microsoft Smart Screen says the download is from an unknown publisher??? googled that, seems they've had a problem with that back to at least 2018 complaints. Are you kidding> they can't get their sh&t together with Windows?? I'm now going to find out if I can short the company's shares - spent an hour of frustration on what should have taken 3 minutes max as in the past.

I have been using Turbo Tax forever, 20+ years. Have never had a problem until this year. I have been working on several returns for my family. Yesterday I attempted to open Turbo Tax to continue working on the files and was prompted to enter my license code again. When I did, it opened but all the returns I had been working on where no longer there. Called customer service several times got the automated system which could not answer/understand my question. When I was finally able to reach alive agent I was on the phone for over 1 hour. The gentleman was very nice but could not help. He attempted to get assistance from "higher" ups. When it seemed that maybe he had received some information we got disconnected. How frustrating. There should be a mechanism were the agent could reconnect with me or me with him. Very frustrating experience. Now I have to do the returns all over again and pray this situation doesn't happen again.

I was unable to file with TurboTax and I still got billed. I tried to get a refund since I wasn’t going to file with TurboTax (because they were unable to file for me). They flat out told me I wasn’t getting a refund. Don’t use TurboTax it’s overpriced and all they want to do is steal you money.

This software has become trash. You will get emails of a Critical Notice, because even though the software claims it imports data from previous years correctly- it does not. Then you will be told to edit the data to fix it. Once you do, you then re-submit the return, but surprise...instead of sending all the forms required it will only send a 1040-X which the IRS a) doesn't accept electronically, or b) if it does..you then have to wait months and months after sending in forms by mail. When you call their customer service they just answer using -prescripted transcripts they read off of. Often when its a flaw with their software no one can help you. Then will transfer you to a specialist who calls you back but only knows tax rules and can do nothing to help you with their software error. First time, it imported wrong data. Second time, instead of sending off all the forms the software was supposed to send for the return, it only sent a 1040-X. Theres over 100 pages of forms that are required which it failed to send. The software is NOT accurate in sending off required forms, in my case omitting many many forms.

They sure don't tell you when you are buying TurboTax that they are going to charge you to file your returns and if you want automatic deposit for your refund you have to shell out $40 more!!! Since when do you have to pay to file a tax return and get your refund???? What a rip off!! It would have been cheaper for me to go to H&R Block or some other tax preparer. I have used Turbo Tax for 12 years, this is the first year I have had to pay to file or get my refund, they lost me as a customer. What a scam, way to hold your customer hostage!!! Totally dishonest or false advertising to not mention the fees ahead of time.

If you love wasting your time, then you will be ecstatic about TurboTax. Every time I try to use it, I get a corrupt file error. I delete the file, start over and give it a different name with the same result. Spent over 30 minutes with tech support and they told me to call Costco where I bought it! Really? Call a retailer for a problem with software made by Intuit! Terrible product. Worse service!