Info1 TurbotaxReviews of info1.turbotax.com

We purchased a Turbotax and it was nothing but one problem after another. My husband worked for days on a return that should have been simple and basic. An error message kept coming up and no way could he fix it. It said on the program you could pay $54.99 for help. There is also an 800# to call. He did and spent 2 1/2 hours with a tech and then got cut off. They never returned the call. No help there. This year's program is not as easy to use anymore as previous years. It's gotten really messed up. Who wants to spent that much time and frustration on a simple return???? I suggested my husband go buy a U-file program.

Customer support is no help. I called as I could not reset my password as my cell# was changed. I tried the longer way of getting in and it said it did not recognize me as primary name on file??? Hello I have been doing my taxes online for 3 years now. Anyhow I called and spoke with agent who said she put in request to update my number to get the code. My number has not been updated. The worse is she said oh please rate this call once you get your ticket number. I did and then a few hours later I got an email saying my ticket issue was resolved which it is not. I tried calling a few days ago and this annoying robot voice asks you questions when you want to talk to someone live. Once I got to a live person it rang, silence and then line went dead.

THIS YEAR'S VERSION HAS A GLITCH. Up until this year, I really enjoyed TurboTax, and found it easy to use. This year my federal and state tax returns were rejected for an "AGI" or "PIN" issue. It is not the AGI. I checked. It must be a glitch or something. I don't know for sure because there is no way to talk to a human. Their Bot is infuriating. I am in Ethiopia for work, apparently they can't call me here. I can't call them. I can't contact a person through the chat, just the useless Bot. I can't find any sort of email to get assistance. Save yourself a headache. Just pay H&R block. That's what I'm going to do next year.

I've used Turbo tax for several years and never had an issue. This year my state return was rejected and I got an email from turbo tax saying it was because they needed to update their software. Finally, 2 weeks after filing they got the right software and I could re-file. RIDICULOUS that an online software isn't updated automatically. And my return didn't change so whatever it was for didn't impact me. I won't be using again.

Agree with other reviews. I've been using Turbotax for several years with no issues. This year, they have not e-filed my state return despite the fact I paid the fee to do so. I have made several customer service calls to no avail, have been promised a call back - which didn't occur and have been hung up on. HELP! I simply want my state return e-filed as I paid for!

Turbo tax charged me for State efile. My efile was rejected and I now have file by mail. Turbo tax will not return the 21.50 it they put on my charge, before they verified if the efile worked or not. They have the worst support in the world. I have called numerous times, after holding for more than 1 hour, person answered the phone, then hung up. I've used turbo tax for 20 + years, and now I'm looking to use other software. They have the worst support in the world.

LIED TO.... called multiple times and been promised a follow up and return call.... never happened. When I provided a manager with the ticket number I was given, she had no idea what it was. WHY TRUST TURBO TAX WITH YOUR PERSONAL INFORMATION WHEN THEIR CORPORATE CULTURE ALLOWS LYING and PROVIDES NO FOLLOW UP ????????

Just spend all day on the phone with turbo tax. This was horrible customer service. I spent all day on the phone trying to get help with an error on turbotax online- specifically entering in investment "wash sales" that were 0, but the site wouldn't let me enter that, even after the "specialists" confirmed the number was accurate. I spent 2 hours on the phone with an agent, Joseph, in addition to 3 other agents today. I was respectful, given that it wasn't his fault I was on the phone all day, but I couldn't believe how disrespectful he was being towards me!! Joseph made the bold accusation that I was “refusing” to follow his directions- which is absurd!!!! He refused to acknowledge there was an issue that I, and many others were having on the site, and still billed me. I asked to speak to a manager- apparently there are none. I asked for a refund and because I "used the service" I couldn't get one. They kept asking me the same questions, over and over again, NO new information or assistance at all. They literally had no idea what they were doing. He kept saying it wasn't his fault. This was the most awful experience that I have had with turbo tax, and I could not file my taxes after entering in EVERYTHING. I will be disputing the charge, filing a complaint, and leaving Turbo Tax. I can’t believe how little respect they have for their customers. This was such a bizarre and truly horrible experience.