Infinity ToolsReviews of infinitytools.com

Response from Infinity ToolsOct 16, 2024

Mr. Wonders Purchased a Router Table package which included a Triton Router mid March. He reached out to us mid August as he was having an issue with the router. We helped him register his router with Triton to help facilitate a repair with Triton as the router has a 3 year manufacturer warranty. The Triton Routers have been out of stock with us internally as well with the manufacturer. Triton is going through internal changes and we have received reports that customers are having difficulties getting in contact with them. We unfortunately are not a router repair facility and any warranty issues would need to be handled by Tirton directly. We have recently received a shipment of the router in question after being out of stock for over 6 months and have attempted to help resolve Mr. Wonders's issue directly. Unfortunitley he declined the offer as Triton would be issuing him a replacement.

Response from Infinity ToolsApr 25, 2024

Thanks for the feedback, Gregory. Our team puts a lot of effort into serving and supporting our customers to the best of our ability. Checking your orders looks like you placed an order for a 2pc Lock miter router bits set, the set is for the router bits only and does not contain our patented set-up jigs the 4pc set that includes both the router bits and the set-up jigs is a different item number, so it appears you have simply just ordered the wrong item. From the chat message you sent us, you admitted that the error was your fault and that you would place a new order for the set up jigs seperatley. Also, the order was placed for local pickup at our facility and you are located on the other side of the state, this was happily corrected and then order was shipped. When you placed the second order looks like you only ordered 1 of the 2 set-up jigs not the 2pc set. We again shipped you exactley what you had ordered. No error was made on our end, again just appears you ordered the wrong item. If you are having a problem placing an order or just have additional questions please reach out our office hours are Monday – Friday, between 8:30 am and 5:00 pm ET. Just give us a call or send us an email to open a support ticket, and we’ll be happy to help!  877-872-2487  |  [email protected]

Response from Infinity ToolsApr 23, 2024

Thank you for the feedback, Darrell! Our team puts a lot of effort into serving and supporting our customers to the best of our ability. Looks like you reached out to us over the weekend, our business hours are M - F 8:30 - 5 Et, We responded to your request in less than 48hrs and the replacement case was shipped to you the same day. If you are having a problem placing an order or just have questions just reach out. Our Office hours again are Monday – Friday, between 8:30 am and 5:00 pm ET., give us a call or send us an email, and we’ll be happy to help!  877-872-2487  |  [email protected]

Response from Infinity ToolsApr 23, 2024

Thank you for the feedback, Tim! Our team puts a lot of effort into serving and supporting our customers to the best of our ability. checking out past communication with you, looks like there was some confusion with a promotional offer we had emailed you. The item you were looking to purchase was excluded from that offer and was clearly noted as such in the initial offer that was sent to you. If you have questions just reach out. Our Office hours are Monday – Friday, between 8:30 am and 5:00 pm ET., give us a call or send us an email, and we’ll be happy to help!  877-872-2487  |  [email protected]

Response from Infinity ToolsApr 23, 2024

Thank you for the feedback, Michael! Our team puts a lot of effort into serving and supporting our customers to the best of our ability. Looking at your order you had ordered an item that was out of stock at the time of purchase, you also used PayPal as your method of Payment for the order. PayPal does not have the ability to withhold portions of payment for out-of-stock items so full payment is remitted. You had requested to remove the out of stock item from the order and you were issued a full refund for that item. If you are having a problem placing an order or just have questions just reach out. Our Office hours are Monday – Friday, between 8:30 am and 5:00 pm ET., give us a call or send us an email, and we’ll be happy to help!  877-872-2487  |  [email protected]