The platform operates as an official authorised member store for the VAPEPIE brand, providing customers with access to genuine VAPEPIE products and selected partner devices.Our mission is to provide a reliable and transparent platform where customers can discover high-quality vape products and enjoy a smooth online shopping experience. We focus on offering devices that combine strong performance, modern design, and long-lasting puff capacity.InfinityMist works closely with the VAPEPIE brand team and trusted supply partners to ensure product authenticity and stable product availability. Every product available on our platform is carefully selected to meet the expectations of today’s vape users.At InfinityMist, we place a strong emphasis on customer experience. From product browsing and order processing to delivery updates and customer support, our team works to ensure the entire shopping journey is simple, clear, and dependable.InfinityMist also operates as a member-focused platform, offering a community where customers can access exclusive pricing, early product releases, and special promotions designed for loyal members. Many of our regular customers appreciate the additional value and convenience that comes with being part of the InfinityMist membership program.
Infinitymist (infinitymist.com) has 216 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
infinitymist.com
Website
infinitymist.com
Category
Smoking & Tobacco
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 80% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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After a month I asked about my order.
I had 2 orders, received 1 order.
I received charger pod and the rest of the $350 order was coming from overseas.
They insisted I sent photos of packaging and order I received 2 weeks ago which is seperate to the order I'm waiting for.They have refused to answer me now and I have received no updates.$350!!!!
Response from InfinitymistJul 19, 2026
We are sorry for the inconvenience and frustration caused.
We would like to clarify that we never refuse to respond to any customer messages. Due to a recent increase in inquiries, our response time has been slower than usual, but every customer's request is reviewed and handled by our team.
If an order contains products from different warehouses, we may need to ship them separately. Products shipped from overseas warehouses usually require a longer transit time compared with local warehouse shipments, so delivery times may vary between packages.
We would like to check your specific order details and provide you with an accurate update. Please send us your order information, and we will review the status of the pending shipment for you.
Thank you for your patience and for giving us the opportunity to assist you.
— InfinityMist Team
BP
Bek P.
Order over a week ago and still showing…
Order over a week ago and still showing as not shipped. Have messaged support twice and no reply. Looks like I've wasted my money :(
Response from InfinitymistJul 16, 2026
We’re sorry for the delay and the inconvenience caused. Due to a recent high volume of inquiries, our response times through email, WhatsApp, and live chat have been slower than usual.
We’d be happy to check your order status and assist you. Could you please provide your order number or the email address used to place the order?
Once we receive your details, we will look into this for you as soon as possible.
Thank you for your patience and understanding.
— InfinityMist Team
AF
afangkista
Reliable seller
Reliable seller. Had difficulty with the supply chain but managed to deliver the items. Products are as advertised.
Response from InfinitymistJul 8, 2026
Thank you for your honest feedback and continued support!
We truly appreciate your understanding and patience during the recent supply chain challenges. We’re glad to hear that your order arrived successfully and that the products met your expectations.
We are continuously working to improve our service and provide a better experience for our customers. We hope to have the opportunity to serve you again, and if you feel we’ve earned it, we would greatly appreciate your support with a 5-star review in the future.
Thank you again for your trust!
— InfinityMist Team
RE
Reneejsarah
Quick delivery
Quick delivery
Response from InfinitymistJul 8, 2026
Thank you so much for your positive feedback!
We’re delighted to hear that you had a great experience with our delivery service. Your support and trust mean a lot to us, and we’ll continue working hard to provide fast and reliable service.
We look forward to serving you again soon!
— InfinityMist Team
RG
R G.
Were legit, now greedy scammers
I had mostly positive experiences with this company for over 2 years. Recently their 'Free Shipping' now attracts a $45 insurance fee whether you like it or not, the 'Australian Store' offers multiple products, of which every SKU is sold out - despite their claims of daily re-stocking. Instead you can wait 3-4 months for shipping, ( some card providers will not investigate a charge for items not delivered after 90 days). All prices have increased and now due to an order error, they are offering to replace 70k puff devices that were $41 with 40k puff devices that are now priced at $43 - meaning id get approximately half of what I paid for, and have gone silent on when the money will be returned. This discussion has been ongoing for 2 months.
** Im not entirely sure if the person that has responded even works for the company, if so they should probably speak to Daria in the CSR team as below is a direct quote from June 12 when the shipping insurance stopped being'optional' as they state. Given the contact details on the TP site are the exact same as those ive been using for 2 months, you have not offered anything helpful or even factual but im guessing your job is to make it LOOK like you have countered these negative reviews, not actually do anything. "Consequently, we have added a shipping insurance charge. Given the growing costs and risks, further price adjustments might be necessary in the future. However, we can confirm that despite the rising risks and costs, successful delivery remains achievable.
In addition, due to the current state of international logistics, shipments dispatched from our warehouse in China may experience delays. Recently, entry regulations in Australia have become increasingly strict; this means that, prior to shipment, flight arrangements and customs clearance procedures must be carefully and appropriately coordinated to ensure a smooth dispatch process.
Consequently, the overall delivery timeframe will be longer than usual. According to the latest information provided by our logistics partners, the estimated time from the moment you place your order until you receive your shipment is approximately 45-60 calendar days. We kindly ask you to place an order only if you are able to accept potential delays and extended delivery timeframes once all of the above issues have been verified and resolved."
Response from InfinitymistJul 8, 2026
Hi, we’re sorry to hear about your recent experience and appreciate you sharing your feedback.
Could you please provide us with your order number or the email address used for your order? We would like to look into your case and assist you further.
Regarding Shipping Protection, it is an optional delivery coverage service that provides additional protection during transit, such as coverage for carrier-confirmed lost packages or other verified shipping issues.
We understand your concerns about product availability and pricing. Due to the current challenges with supply and logistics in Australia, we are actively working on restocking and have already added some products back to the website. Price adjustments are also related to increased production, shipping, and operational costs.
We truly value your support over the past two years and are sorry that your recent experience did not meet expectations. We hope to have the opportunity to review your case and make things right.
RA
Rita A.
Fast delivery
Fast delivery. Prompt customer service experience
Response from InfinitymistJun 29, 2026
Thank you so much for your kind feedback 😊
We’re really happy to hear that you’re satisfied with our fast delivery and customer service experience. Your support means a lot to us and motivates our team to keep improving.
We look forward to serving you again soon!
— InfinityMist Team
DA
Dave
Infinity Mist
I have been purchasing vape products from infinity mist for the last 10 months. In the last couple of months they have gone downhill. I placed 2 orders through the China website. One on 16/3/26 & still waiting for it(over 90 days now) checked the Australia Post App & it was due to be delivered on 27/5(i feel it’s been confiscated). The other order placed on 14/5/26,understand this order may still be in progress. Don’t respond on WhatsApp & support email address bounces back stating the email address failed . Happens every time i try to email them.
Response from InfinitymistJun 17, 2026
We are very sorry to hear about the issues you have experienced, and we sincerely apologize for the inconvenience caused.
Could you please kindly provide your order number or the email address used when placing the order? We will check the order details for you as soon as possible.
Regarding WhatsApp, please note that some of our communication channels may occasionally be limited, which can affect response times. We apologize for any delay in getting back to you.
If you are unable to complete the payment, once we have contacted you, please kindly send us a screenshot of the error message you see at checkout. This will help us further investigate the issue with our payment provider.
Thank you for your patience and understanding. We will do our best to assist you promptly.
— InfinityMist Team
JC
JustAnswer C.
Infinitymist are amazing
Infinitymist are amazing. Always received my order. Any issues have been taken care of very quickly. There support team are on top of everything. Thankyou Infinitymist.
Out standing customer service 🌟
Response from InfinitymistJun 14, 2026
Thank you so much for your amazing feedback! 🌟
We truly appreciate your kind words and support. It means a lot to our team to know that you are happy with your experience and that our service has met your expectations.
We’re always here to help and will continue doing our best to ensure every order is handled smoothly and efficiently for you.
Thank you again for choosing Infinitymist — we look forward to serving you again soon! 😊
— InfinityMist Team
