The platform operates as an official authorised member store for the VAPEPIE brand, providing customers with access to genuine VAPEPIE products and selected partner devices.Our mission is to provide a reliable and transparent platform where customers can discover high-quality vape products and enjoy a smooth online shopping experience. We focus on offering devices that combine strong performance, modern design, and long-lasting puff capacity.InfinityMist works closely with the VAPEPIE brand team and trusted supply partners to ensure product authenticity and stable product availability. Every product available on our platform is carefully selected to meet the expectations of today’s vape users.At InfinityMist, we place a strong emphasis on customer experience. From product browsing and order processing to delivery updates and customer support, our team works to ensure the entire shopping journey is simple, clear, and dependable.InfinityMist also operates as a member-focused platform, offering a community where customers can access exclusive pricing, early product releases, and special promotions designed for loyal members. Many of our regular customers appreciate the additional value and convenience that comes with being part of the InfinityMist membership program.
Infinitymist (infinitymist.com) has 216 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
infinitymist.com
Website
infinitymist.com
Category
Smoking & Tobacco
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 80% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
After a month I asked about my order.
I had 2 orders, received 1 order.
I received charger pod and the rest of the $350 order was coming from overseas.
They insisted I sent photos of packaging and order I received 2 weeks ago which is seperate to the order I'm waiting for.They have refused to answer me now and I have received no updates.$350!!!!
Response from InfinitymistJul 19, 2026
We are sorry for the inconvenience and frustration caused.
We would like to clarify that we never refuse to respond to any customer messages. Due to a recent increase in inquiries, our response time has been slower than usual, but every customer's request is reviewed and handled by our team.
If an order contains products from different warehouses, we may need to ship them separately. Products shipped from overseas warehouses usually require a longer transit time compared with local warehouse shipments, so delivery times may vary between packages.
We would like to check your specific order details and provide you with an accurate update. Please send us your order information, and we will review the status of the pending shipment for you.
Thank you for your patience and for giving us the opportunity to assist you.
— InfinityMist Team
BP
Bek P.
Order over a week ago and still showing…
Order over a week ago and still showing as not shipped. Have messaged support twice and no reply. Looks like I've wasted my money :(
Response from InfinitymistJul 16, 2026
We’re sorry for the delay and the inconvenience caused. Due to a recent high volume of inquiries, our response times through email, WhatsApp, and live chat have been slower than usual.
We’d be happy to check your order status and assist you. Could you please provide your order number or the email address used to place the order?
Once we receive your details, we will look into this for you as soon as possible.
Thank you for your patience and understanding.
— InfinityMist Team
RG
R G.
Were legit, now greedy scammers
I had mostly positive experiences with this company for over 2 years. Recently their 'Free Shipping' now attracts a $45 insurance fee whether you like it or not, the 'Australian Store' offers multiple products, of which every SKU is sold out - despite their claims of daily re-stocking. Instead you can wait 3-4 months for shipping, ( some card providers will not investigate a charge for items not delivered after 90 days). All prices have increased and now due to an order error, they are offering to replace 70k puff devices that were $41 with 40k puff devices that are now priced at $43 - meaning id get approximately half of what I paid for, and have gone silent on when the money will be returned. This discussion has been ongoing for 2 months.
** Im not entirely sure if the person that has responded even works for the company, if so they should probably speak to Daria in the CSR team as below is a direct quote from June 12 when the shipping insurance stopped being'optional' as they state. Given the contact details on the TP site are the exact same as those ive been using for 2 months, you have not offered anything helpful or even factual but im guessing your job is to make it LOOK like you have countered these negative reviews, not actually do anything. "Consequently, we have added a shipping insurance charge. Given the growing costs and risks, further price adjustments might be necessary in the future. However, we can confirm that despite the rising risks and costs, successful delivery remains achievable.
In addition, due to the current state of international logistics, shipments dispatched from our warehouse in China may experience delays. Recently, entry regulations in Australia have become increasingly strict; this means that, prior to shipment, flight arrangements and customs clearance procedures must be carefully and appropriately coordinated to ensure a smooth dispatch process.
Consequently, the overall delivery timeframe will be longer than usual. According to the latest information provided by our logistics partners, the estimated time from the moment you place your order until you receive your shipment is approximately 45-60 calendar days. We kindly ask you to place an order only if you are able to accept potential delays and extended delivery timeframes once all of the above issues have been verified and resolved."
Response from InfinitymistJul 8, 2026
Hi, we’re sorry to hear about your recent experience and appreciate you sharing your feedback.
Could you please provide us with your order number or the email address used for your order? We would like to look into your case and assist you further.
Regarding Shipping Protection, it is an optional delivery coverage service that provides additional protection during transit, such as coverage for carrier-confirmed lost packages or other verified shipping issues.
We understand your concerns about product availability and pricing. Due to the current challenges with supply and logistics in Australia, we are actively working on restocking and have already added some products back to the website. Price adjustments are also related to increased production, shipping, and operational costs.
We truly value your support over the past two years and are sorry that your recent experience did not meet expectations. We hope to have the opportunity to review your case and make things right.
MI
Michelle
I have ordered many times without…
I have ordered many times without issue, until recently.
One package was seized by customs I emailed the letter as proof so I could get a refund, reply stated it’s still in transit. IT HAS BEEN SIEZED BY CUSTOMS.
Second package has been in transit 75 days onboard for delivery for 23 days.
I have received nothing, I paid for shipping insurance and they won’t refund.
Customer service is terrible, they don’t reply on WhatsApp and email replies take over a week.
Response from InfinitymistJun 13, 2026
Thank you for your feedback, and we sincerely apologize for the inconvenience and frustration you have experienced.
Due to a high volume of recent inquiries, our customer support team is currently working through all requests in strict order. However, we would like to assure you that we do not take longer than one week to respond to any email. We kindly recommend checking your spam or junk folder in case our previous replies were filtered there.
In addition, some of our WhatsApp support accounts are currently under temporary restrictions, which may affect response times. We apologize for any difficulty reaching us through that channel.
Regarding shipping delays, due to the current situation in Australia and stricter customs inspection policies, international logistics are indeed experiencing longer transit times than usual. We understand how frustrating this can be and we truly appreciate your patience.
To assist you further, could you please provide your order number or the email address used when placing the order? We will prioritize checking your case immediately and provide a clear update.
Please rest assured that we are here to help. If a parcel is unfortunately unable to be delivered, we will take full responsibility to resolve the matter and ensure an appropriate solution is provided.
Thank you for your understanding and cooperation.
— InfinityMist Team
LW
Luke W.
I have been scammed and I keep hearing…
I have been scammed and I keep hearing from other people the same story. I’ve given up it’s been months and fed same lies. I am absolutely clueless as to why this has 4.7 stars when every single person I’ve spoke to in person that I know have been scammed not one happy customer. I believe you have to receive the goods to be a customer so I’d rather say victims and I hope this reaches people that are considering handing over money to scammers
Response from InfinitymistMay 1, 2026
We sincerely apologise for any inconvenience caused, and we fully understand your frustration in this situation.
However, we would like to respectfully clarify that all information provided to our customers is accurate and based on real-time updates from our logistics partners. We do not intend to mislead customers in any way, nor do we provide any false information. We always operate with full transparency and aim to inform customers promptly once new updates become available.
We highly value every customer’s concerns and we would never ignore or refuse any communication. If there has been any issue or misunderstanding, we kindly ask you to provide your order details so that we can carefully review and verify your case. Our team will be more than happy to investigate this further and assist you accordingly.
We also fully understand that shipping delays or delivery issues can be extremely frustrating. However, please rest assured that we are actively working closely with our logistics partners to improve processing efficiency and ensure parcels are delivered as quickly as possible.
If you still have any concerns regarding your order, please kindly send us your order information again, and we will carry out a full investigation and provide you with appropriate assistance as soon as possible.
— InfinityMist Team
SW
Santana W.
Dodgy vapes
Absolutely disturbed , I have spent $140 on vapes to get the order and they have no flavour and sucking gas at 97 percent.
Have reached out via WhatsApp to rectify and ask to get replacements or a refund to no surprise being ignored.
So so disappointed
Will not be going to shop here again.
Response from InfinitymistApr 10, 2026
We’re very sorry to hear about your experience and truly apologize for the inconvenience.
Due to recent restrictions on some of our WhatsApp accounts, our response time may have been affected, and we’re sorry if we missed your message.
Please kindly send us your order number or details, and we will make sure to resolve this for you as a priority (replacement or refund).
If you are unable to reach us on WhatsApp, you can also contact us anytime through our official store online chat/message system — we are actively monitoring it and will respond as quickly as possible.
Thank you for bringing this to our attention — we’re here to help and make things right.
— InfinityMist Team
GP
Graham P.
Scammers as far as I can see
Scammers as far as I can see. Vague email after order and the only way I could find the site and my order was using history of my web browser.
10 days after order and it hasn't been sent, can't contact them at their site even though its business hours. No reply Whatsapp. *Haha they claim there Whatsapp is having issues or is it more likely there known scammers.
*They did reply on their site and told me because I asked for the order to be refunded actually decided to suspend the order.
I ordered items off Ebay the exact same day as the vapes and the items from Ebay arrived today.
They claim they have issued a refund, but no refund and their site still say we have received your order and are preparing it. No email with refund details.
Now I'm off to Consumer Affairs to lodge a complaint through Consumer Affairs and have their dodgy site taken down.
Scammers so beware! Fake website and a bunch of thieves.
Response from InfinitymistApr 8, 2026
We sincerely regret the unpleasant experience you have encountered and fully understand your concerns.
We would like to confirm that we have successfully been in contact with you, and your refund has already been processed on our end. However, depending on your bank or payment provider, it may take several business days for the refunded amount to appear in your account.
Regarding the order status and tracking information, please kindly note that occasional system delays or synchronization issues may occur, which can temporarily cause inconsistencies in the displayed information.
We truly regret any inconvenience this may have caused. This is not the service experience we strive to deliver, and we take your feedback very seriously as it helps us continuously improve our service.
If you have not received your refund after the standard processing time, please feel free to contact us again, and we will be more than happy to assist you further.
— InfinityMist Team
SM
Sheree M.
Poor communication and no resolution.
Very very poor communication.
This time started with an initial email from seller about unavailable stock, to which I replied.
I have now tried to communicate (through email) FOUR times about rectifying the problem, to which I have had NO response. No response, no refund, no product, no resolution.
Think about how much money (and product) you’re willing to potentially lose with each purchase.
The bonuses are great. ONLY IIIFF you receive your order.
Response from InfinitymistMar 17, 2026
Hello,
We have received the information you submitted regarding your order. However, the emails we sent to your order email address were rejected. Could you please let us know if you have an alternative email address? If so, we can try sending our emails to that address instead.
We also attempted to contact you via SMS, but unfortunately, it could not be delivered. Please kindly provide an updated contact method so we can reach you and resolve this matter promptly.
Thank you for your understanding and cooperation.
