Xeryn A.
High maintenance product …
I purchased one of the massage chairs back in July 2025. So less than a year later I’m already having issues with it. I got the warranty which I guess could be promising , but dropping a couple of grands on a chair for it to be crapping out less than twelve months later is wild . I’d say most people from customer care are useful but some are snarky and just don’t listen. Doesn’t seem there’s a customer care review survey though so guess it is what it is. I wouldn’t recommend purchasing one unless you’re ready to deal with adding chair maintenance , trouble shooting and back and forth phone calls to your to do list.
Response from Infinity Massage ChairsApr 10, 2026
Hello Xeryn, Thank you for sharing your feedback—we’re really sorry to hear about your experience. We understand how frustrating it must be to run into issues with your chair so soon after purchase, especially after making such a significant investment. Your comments about customer care are also concerning, and we take that seriously—this is not the experience we aim to provide. We’d really appreciate the opportunity to look into this further and make things right. Could you please reach out to us directly at customer experience team. Thank you again for your feedback—we’re here to help and would like to turn this experience around for you. Customer Experience team, Infinity Massage Chairs