Ruth E.
We love our chair, but...
We love our chair. The only critique is that the chair didn't come with better instructions as to the functions, capabilities and best cleaning techniques.
In today's culture, we place more emphasis on our wellness than ever before. After all, a higher level of overall well-being leads to a higher quality of life, which better equips us to conquer our limitations and enjoy doing the things we love most. At Infinity, we aim to help people of all lifestyles do just that.When you hear “massage chair”, you might not realize the extent to which it can impact your life, but the physical and mental benefits can be truly astounding in unexpected ways. Take a look at this list of different types of limitations we’ve helped people overcome, and you might just be surprised.- The trained athlete searching for a way to speed up recovery time and hit that next goal faster.- The wellness advocate looking for a new vehicle for mental and physical wellness.- The weekend warrior in need of pain relief and prevention after brief but high-intensity workouts.- The active senior needing to maintain flexibility, range of motion, and circulation.- The recuperating athlete getting back on the wagon after suffering and recovering from an injury.- The couch potato ready to ease the transition into an active, healthy lifestyle. - The chronic pain patient working to overcome pain and discomfort and enjoy everyday life once more.- The office worker looking to improve posture and reduce back pain from long days spent at a desk.- The chronic stress sufferer facing anxiety and tension while working toward mental wellness.- The on-the-go parent desiring a few moments of peace and relaxation away from the hustle and bustle.Since we want to help so many different people in such a variety of ways, we had to create a new word to explain what we do:Unlimit \uhn-lim-it\verbTo remove restrictions, exceptions, and confinements that inhibit us from living our best lives To open up to infinite possibilitiesWhile the goals and struggles may vary, all Infinity customers utilize the benefits of our massage chairs to unlimit their lives. Whether you fall into one of
Infinity Massage Chairs (infinitymassagechairs.com) has 813 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Wellness & Spa · Dover, New Hampshire
Excellent

Wellness & Spa · Effingham, New Hampshire
New

Wellness & Spa · Winter Park, Florida
Excellent
Wellness & Spa · Centralia, Illinois
Excellent
813 approved reviews, newest moderated first
Ruth E.
We love our chair. The only critique is that the chair didn't come with better instructions as to the functions, capabilities and best cleaning techniques.
Clifton T.
The worst follow up service ever. I have a folder of promises emailed. Two have the same experience and we plan on driving our Chairs back to Costco at the end of the month for a full refund.
Response from Infinity Massage ChairsApr 21, 2022
Hi Clifton, We are sorry that you had a negative experience with your massage chair. We would love to improve your experience with INIFNITY, please give us a call at 603-910-5383. Thank you kindly for taking the time to leave your review with us. We truly value hearing customers feedback. Customer Experience - Infinity Massage Chairs
Dennis T.
This is an amazing piece of furniture! Actually, it’s more than that and our whole family loves it! We are still learning it’s many functions but that is part of the fun. We use chiropractic and massage therapy as a family and this chair helps relieve stress in between sessions. Thank you from the Tauchen’s of Indianapolis.
Cliff C.
I purchased my chair from Costco with white glove delivery, when it was delivered these people had no idea what they were doing they scratched the chair stripped the top bolt for the side panel hooked the hoses up wrong the wire connection upside down, I called infinity they took forever to get a technician he contacted me by text message so my phone sent his unknown number to spam, He finally called and was very smug so I said forget it and I fixed the problems but now very Leary of if this thing is working correctly I will probably return it to Costco
Response from Infinity Massage ChairsApr 21, 2022
Cliff, Thank you for your review. I'm sorry to hear you had such a frustrating experience, I really appreciate you bringing this issue to my attention. Please give us a call at 603-910-5383, we would love to talk to you to improve your experience with your massage chair. Customer Experience - Infinity Massage Chairs
Rob E.
Eric Delong was the best. Very patient and knowledgeable, even when I didn’t understand things at first. He not only fixed the problem but he taught me a lot. I feel very comfortable owning a Kyota chair with him in my corner.
Response from Infinity Massage ChairsApr 21, 2022
Rob, We are so very appreciative of your thoughtful review. It is always a pleasure hearing that our team members are helping out our customers. I will pass the massage along. Enjoy! Customer Experience - Infinity Massage Chairs
Thomas S.
Eric Delong is a junior tech. at Infinity Massage Chairs. Just got off the phone with him, and he was very professional, and nice to work with. He is assisting me in helping to get my chair repaired and fixing a boo boo that was made by the first scheduled repair company who waited until the day before to inform me that they do not service my area.
Response from Infinity Massage ChairsApr 21, 2022
Thomas, Thank you for sharing with us your experience. We are always pleased to hear that our team members are helping our customers have the best experience possible. We truly value hearing our customers feedback. Customer Experience - Infinity Massage Chairs
Mitchell R.
If I had only known before. Dealing with chronic back pain caused by a slipped disc as well as a pinched nerve, I still remember the nights I could not sleep because of pain, the days I had to call in to work because I couldn't. Now I have retrained my body thanks to my Infinity Evolution and sleep better then I ever have, and when I start to feel any sort of stiffness I have an Immediate solution. The chair is Choreographed in such a way To hit all the spots you need I love it thank you Infinity, don’t know how I ever managed without.
Response from Infinity Massage ChairsApr 21, 2022
Mitchell, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We're here for you anytime. Customer Experience - Infinity Massage Chairs
Colleen S.
I ordered my chair in November and received it the week after Christmas. It was a heavy set of boxes, I admit there were concerns we wouldn't get it on the bedroom from the garage where the delivery man left it, but we did. Set up was easy. The chair is massive, and not silent, but it's great! I've used it every day since set up and my husband most every day. I did put a fitted sheet over it before I'm not sure how I would clean the fabric parts.
Response from Infinity Massage ChairsApr 21, 2022
Colleen, Thank you for sharing with us your experience. We do have a great team to help answer your questions. Please give us a call at 603-910-5383. We would love to talk to you to improve your experience with your massage chair. Customer Experience - Infinity Massage Chairs