Infinity Massage ChairsReviews of infinitymassagechairs.com

This has been one of my worst experiences as a consumer. I can’t trust this company or its affiliated retailers that are authorized to sell their products. If there was a negative score , I would have rated it a negative ten. These people have lied back and forth amongst themselves bickering on who should handle the customer. I purchased a massage chair from a road show. Then when I received the chair , it started having issues. I contacted the original seller who then contacted you. So this is when things start getting twisted and the lying begins. Infinity or Sleep City hired a Facebook Marketplace person who could not identify himself to come into my home. I refused his service, due to no name of company and no insurance. This was after several weeks of no contacts between either Sleep City or Infinity. So I demanded my refund which was in order and Sleep City refused to refund my money. Like I said terrible customer service.

This review is about Heidi Conners!!! I have never had such excellent customer service experience like I did with Heidi!!!! She listen to ever word that I said, she came up with the solution with open mind and open heart! I feel that she put herself in my shoes and made this decision to not only expedite it but got the answers and results that were needed!!! If everyone that works in customer service did the job like Heidi I feel so heartily that they would never have any problems with anyone of their customers!! I would give Heidi a HUNDRED ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ if I could!! Thank you Soooooo much HEIDI for going over and above your job description and solving this dilemma! Judy C

Our chair was purchased during a demonstration at Costco. Matthew gave a great, low key sales demonstration, letting the chair sell itself. Very professional throughout the process, giving his cell phone number in the event of any problems. We chose the "White Glove" delivery and assembly, which was just that. Very friendly delivery folks with a quick set up and demonstration. Five start all around. I have life long chronic back pain due to a genetic defect, which is greatly reduced by using the chair. Relief came within the first use! Amazing!

I contacted the company about 2 issues I was having with my Kyota Kokoro M888 massage chair. I spoke to an in house technician on the phone so he could gauge what was going on.He had an idea so he ordered the part and said it would be sent to me and a different technician would contact me to come and repair it.Sure enough the part was at my house in 2 days and Paul, the technician contacted me to make an appointment.Justin from Infinity kept in contact with me to see if I received the part as well as if the technician reach out.One issue was resolved and the other was a simple fix.It took some detective work and my husband noticed when the chair footrest was going up or down , it would rub on the hardwood floor. Justin from infinity suggested for me to purchased a sticky back felt tape and place it on the bottom of the footrest.So I did and it corrected the issue immediately. As for the technician Paul,he is very knowledgeable in regards to these chairs.They are complicated and sensitive machinery.He knew exactly what was going on.He is also very professional with a very down to earth personality.

Crystal The Customer Service Supervisor was very knowledgeable, expedient, and extremely kind. Along with Nick's in Tech support with his pleasant demeanor and promise to ship new part(s) ASAP, so we can finish putting it together. 😀 Very excited for the new 💺 chair. We can't forget Our Wonderful Wisconsin-Regional Supervisor Phillip, who sold us this therapeutic beauty and personally followed the order for excellent fast delivery! Jordan said thank you so much also and can't wait to try it! Tremendously grateful to all 😃 Nanette- Nurse and Massage Therapist ❤️

Dan, your tech dept guy was great! Walked us thru the repair! Saved us from hiring a repair person 4 hours away! Bill in Montana

Heidi Connor in customer service is amazing!! She went over and above for me when I had some issues with my new chair. Not only did she make sure that I got a new chair, but she made sure it was the right color!! She personally followed the order until it was delivered, but reached out to me personally to ask how everything went and told me I can reach out to her if I ever need to. I would give her, on a scale of 1-10 a 25. She is a diamond in the rough. Thank you infinity and Heidi for an amazing experience and amazing service!!😊

We love our Infinity chair and the customer service. You never really know about a company until something goes wrong with their product. We purchased an Infinity EVO in February at Costco. They have been amazing to work with, especially Heidi C. I really feel like she cares about us as customers. Heidi was able to turn a really frustrating issue onto one that was solved very quickly - I wish that I had reached out to her sooner. Our chair was not working and we were waiting a long time for a service repair company appointment and she was able to arrange a different company to handle the repair in a matter of days. We are very happy with our purchase and Infinity Massage Chairs!