InfinitydressReviews of infinitydress.com

Response from InfinitydressMar 28, 2025

Thank you so much for taking the time to share your experience—we truly appreciate it! We’re delighted to hear that Tina provided prompt and helpful support during your return process, and that your refund was handled smoothly. Your feedback about the dress styles is also invaluable; we’ll definitely share this with our design team to keep improving.  While we’re sorry the dresses weren’t quite your taste, we’re thrilled you’d still recommend us to friends. That means the world to us! Wishing you the most beautiful wedding day ahead, and please don’t hesitate to reach out if you need anything else.  Warm regards, 72styles

Response from InfinitydressMar 28, 2025

Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that all 8 bridesmaids loved their dresses—it’s such a joy to be part of your special day. We sincerely apologize for the initial mix-up with the colors, but we’re so glad Tina could resolve this quickly for you!  Your recommendation means everything to us, and we’d be honored to serve you or your friends again in the future. Wishing your daughter and her bridal party a truly magical wedding day!  Warmest regards, 72styles

Response from InfinitydressMar 28, 2025

Thank you so much for your lovely review! We're delighted you love the dresses and had a great experience with our customer service. It means the world to us! If you ever need anything else, we're always here. Wishing you all the best! Warm regards, 72styles

Response from InfinitydressMar 28, 2025

Thank you for sharing your experience with us - we truly appreciate your honesty! We're thrilled you love the dresses, but we sincerely apologize for the inconsistent shipping times and the sizing issue. That's definitely not the experience we want you to have.  On the bright side, we're so glad Tina could provide you with exceptional support! Customer care is at the heart of what we do, and it's wonderful to know this came through during your resolution process.  We're constantly working to improve our shipping logistics and sizing accuracy, so feedback like yours is incredibly valuable. If there's anything else we can do to make things right, please don't hesitate to reach out.  Warm regards, 72styles

Response from InfinitydressMar 28, 2025

"Wow! Your excitement has us smiling from ear to ear! 🌟 We're absolutely delighted that you and your daughter love the mauve Infinity dress - hearing that it's 'STUNNING' for such a special occasion (a future sister's wedding, how exciting!) makes our day! The fact that you're ordering three more to share is the ultimate compliment - thank you for spreading the love!  Our design team will be thrilled to know the fabric quality, color, and especially that game-changing bandeau top hit all the right notes. That adaptability is exactly what we hoped to achieve with this design!  Wishing your daughter the most magical time as a bridesmaid - we're honored to play a small part in her special day. Those new dresses will be on their way soon, and as always, we're here if you need anything!  With joy, 72styles

Response from InfinitydressMar 28, 2025

Thank you for sharing your experience. We sincerely apologize for the missing order confirmation and shipping updates - this falls short of our service standards.  We regret DPD's delivery issues and understand your frustration about the missed home delivery. Glad our team could locate your dress quickly, and we'll address this with DPD.  Your patience means everything. As apology, we're offering you [5% discount/free express shipping/a gift]. Details are in your inbox.  We appreciate the chance to improve and hope you'll enjoy the dress. Looking forward to serving you better.  Warm regards, 72styles

Response from InfinitydressMar 28, 2025

We sincerely apologize for any inconvenience caused by local customs policies. Customs regulations vary from country to country, which may sometimes result in unexpected delays in clearance and delivery. However, under normal circumstances, orders are typically delivered within 8 to 15 business days. We truly appreciate your patience and understanding, and we are continuously working to improve our shipping and logistics processes to provide a smoother experience. Thank you for your valuable feedback! Warm regards, 72styles

Response from InfinitydressMar 28, 2025

We sincerely appreciate your feedback. Due to the challenges posed by the 2022 COVID9, we previously had only one return warehouse located in the United States. Understanding the importance of a convenient return process, we have since expanded our return facilities and now offer return warehouses in the United States, United Kingdom, and Germany. We are continuously working to enhance our return service to make it more seamless and accessible for our customers. Thank you for your support and patience as we strive to improve your shopping experience. Warm regards, 72styles