InfinitiPartsDeal.comReviews of infinitipartsdeal.com

Product arrived damaged (bent and broken) without any protective packaging. Customer service reused to issue an RMA (Return Merchandise Authorization) citing their policy is that requests must be made five days from delivery. I made the request precisely six days after delivery and immediately upon learning from my body shop the part was damaged and useless.

Item arrived broken , package poor pack

I am filing this complaint due to the company’s failure to deliver purchased items and failure to issue refunds despite repeated requests and extensive follow-up. I placed my first order on November 30, 2025. When the order was not fulfilled, I placed a second order on January 2, 2026, based on representations that the issue would be resolved. To date, no parts from either order have been delivered, and no refunds have been issued. Despite numerous attempts to resolve this matter directly with the company, I have been required to jump through excessive and unnecessary hoops. Each contact has resulted in delays, vague responses, or additional steps that did not lead to any resolution. The company has acknowledged the issue but has failed to take corrective action. At this point, several months have passed since the original purchase. The continued lack of delivery or refund constitutes unacceptable business conduct. I have exhausted reasonable efforts to resolve this matter directly and have no confidence that the company intends to act without outside intervention. STILL DO NOT HAVE A REFUND AND OF COURSE THE SAME OLE EXCUSE, WE’RE SORRY!!!! Horse crap!!!! Instead of apologizing fix the problems.

I purchased parts for my SUV and when the items shipped I scheduled my mechanic appointment based on the arrival date from the shipper. The parts were delayed by a few days which meant they were not here in time for the appointment and my mechanic had to purchase other parts last minute. I tried to return the unopened parts (the box I received from USPS is still taped shut), but they will not accept the items. I tried contacting their customer service multiple times but would just get a generic against policy response. Quite disappointed as I am out multiple hundreds of dollars.

Didnt hook up my battery and charged me 230 to say oh your bcm dont have power well the battery never got hooked up I know how I put the red cord tucked and it never got touched then gonna say we need 3hrs to diagnose it

Absolutely the WORST customer service for a return I’ve ever experienced! My return started off fine, then turned into a headache. Their return page linked in an email kept showing “processing,” and despite multiple attempts to get a definitive update, I got no real answers—until they suddenly denied my $635 return and blamed me for “delaying.” Every human interaction felt ruder than the last. The final “customer service supervisor” was condescending, inflexible, and downright dismissive. It honestly felt like their company tactic to both bully and run out the clock so they wouldn’t have to honor the return. Based on the background noises during calls, it doesn’t even sound like a real customer service operation—more like people answering on their cell phones from random locations. The whole thing felt scammy further supported by the downright rudeness from “supervisor” only added to the non-legit feel. This was my first order with them and definitely my last. AI customer service would’ve been better, at lease more pleasant and humane.

I bought two hoses for my Infiniti FX50 for over $500, they charged me over $50 to ship and promise "Fast Shipping ." Instead, they use USPS Ground Advantage the absolute slowest shipping service possible! I noticed before they actually shipped, so I called their "Stellar Customer Service" and they were anything but stellar! Your standard robotic agents who quote policy instead of truly trying to service their customer. Not only didn't they care, or even address the fact that they do NOT offer fast shipping, despite assuring it, but they categorically refused to change the shipping service to better match their promise! When I challenged them with the fact it hadn't actually been picked up, and they could easily cancel the current label and replace it with a Priority label, "Katie" just regurgitated the same policies she already told me! She, and in turn her employer, don't care one bit if their customer is unsatisfied, and will not make any effort whatsoever to address any concern no matter how valid or urgent. Shame on InfinitiPartsDeal.com, either change your corporate culture to prioritize your customers, or remove the lies published on your site! ___________________________________ 10/21/2025 WOW, talk about proving my point! They just replied to a complaint about their customer service being robotic & uncaring with a robotic and uncaring response! In fact, it's the exact same response they have given multiple times before, word for word! What about actually addressing the problems!? Like explaining exactly HOW you are going to "improve and better serve our customers in the future?" Or why you continue to claim "Fast Shipping " on your site and then using the slowest shipping service possible? Thank you InfinitiPartsDeal.com for confirming that you do indeed have NO CONCERN WHATSOEVER FOR YOUR CUSTOMERS!

I ordered a fuel pump assembly for my 2003 M45 from this company that was clearly described as the full fuel pump assembly as in the metal frame, motor and sending unit as a full drop-in part. What I got for over $500 was just the pump motor only not the entire ASSEMBLY!!!! These Unisia pumps are common, same one used on my Mitsubishi 3000GT and readily available on eBay brand new in the box for around $120. I purchased another from Car-Parts-Corner for $113. I notified IPD about my overcharging concern only to get a reply saying the part was electrical and not returnable. Well that’s fine but don’t charge me 400% for it if that’s the case not to mention the fact that the part didn’t come from IPD it came from another sub dealer SRS in WI who also gave me the runaround. These people just overcharge by four times the going rate, take your money then hand the order to some other company. Don’t make the same mistake I did and trust them to be a decent fair company!!! They’re NOT!!!! And the same applies to S.R.Sales company. I’ve opened a dispute with Chase Bank Services about IPD and hopefully get some satisfaction from IPD at which point I’ll send the part back to SRS and they can deal with it. Not happy with either of these people.. buyer Beware!!!! They have absolutely no clue about "Better Service In The Future" what a joke!!!!! This is the IPD response to my Query. Irresponsible people use caution buying from them!!! Reply from InfinitiPartsDeal.com 4 days ago "Thank you for sharing your experience, and we are truly sorry to hear about the challenges you faced. We understand how important it is and your feedback is invaluable and will help us improve and better serve our customers in the future."