Infiniti Financial ServiceReviews of infinitifinance.com

Company is rude. Flat out rude. I’m trying to find x corporate number just to call about this. It’s ridiculous. I def will not be dealing with Infiniti finance anymore.

Very poor customer services. They're rude, don't give customers a minute to explain they're quick to predict your question . They don't even care to answer your question they care that they spoke . Didn't even explain my accounts questions I still needed assistance so I had to just let her talk.

Under no circumstances should anyone ever do business with IFS! It is a corrupt company that uses bad faith, along with techniques that could be described as extortion to withhold sending out titles. About one month prior to the end our lease period, we contacted IFS and received a VERBAL estimate of payoff. It was recommended that we wait until the end of our lease period to obtain final payoff since payments needed to be credited to the account. At the end of our lease period, where all payments were made ON TIME, we were given an official payoff of the lease by IFS. The formal letter, emailed to us by IFS, clearly indicated that amount quoted included the payoff, sales tax and purchase option fee. The check was mailed to IFS the day we received the letter. IFS cashed the check and reported payoff to the credit bureau. Instead of receiving the title for our car in the mail, we received notification from IFS that IFS MADE A MISTAKE AND WOULD NOT RELEASE THE TITLE UNTIL WE SENT THEM MORE MONEY. The inept Senior Counsel of IFS actually wrote that we should have known that the payoff amount was incorrect and contacted them to receive the correct amount. Seriously?? So all lessees should assume that IFS does not have a clue what it is doing and contact them to see if the payoff amount is enough??? No wonder the car business has such a bad reputation and the reviews of IFS are so dismal. This is stunning corruption. IFS has now reported us to all three credit bureaus, falsely stating that we are behind in payments, even though we have made all lease payments and fulfilled the purchase option terms sent to us by IFS. After 20 years of owning Infinitis and Nissans, NEVER AGAIN!

Stay away from Infiniti financial. I leased a car that was stolen. Payoff was around 35k and insurance paid them a little over 39k. Infiniti lease states that they get paid whatever the insurance pays out regardless of payoff when the car is deemed a complete loss. Never again.

This is the worst customer services ever. Fete Infiniti in NJ are the worst along with Inifiniti financial services.! I’ve being going around in circle I cancelled my car warranty to which I should be able to get $3734 dollars this happened in April 2022 and is now May 2022 and they still have me going around in circle to issue me a refund. The warranty company send Infiniti the check back in February2022. They can’t do anything since they did their part. I’ve calling almost every day for the past 90 days and the only things they told me their will issue me a refund for the overpayments on my loan. I already paid off my loan and this $3734 is a refund that need to be issued to me since February. Their customer services don’t know what the hell they are doing and they all tell me the same thing we understand your frustration this is being on for a while we just don’t understand why that dept has not issues you the refund they can see the check and their endorsement on the check which mean that Infiniti got the money. I advice everyone not to buy from this people, when you want to buy they are the best because they want you but once you signed contract with them then is the run round. The worst you can do is deal with Nissan or Infiniti. They being holding my overpaid money for almost 4 months now. Even their customer services don’t know why it’s taking that long for the refund to process. No one knows and I can’t get in contact with the dept that has to issues the refund to me. Worst dealer Fette Infiniti in NJ and the worst customer services with Infiniti financial services. I would recommend any one to go to theee people when you want to buy a car.!

I think the customer service team in INFINITI FINANCE have to be changed . zero customer service .

Due to unexpected medical expenses, I needed an extension on my payment. I was told that I could not get on because I called 1 day too late. So, I need to make the late payment before they will give me an extension. I told Yohan, supposedly a supervisor, that I would not need an extension if I could make the payment. This company's idiotic policies and a lack of compassion for it's customers make for extremely poor customer service.

Customer Service sucks! I will never again lease or buy any vehicles from neither Nissan nor Infiniti. Horrible experience. We moved to another state in September 2021 and since then I have been trying to get Title sent to the local DMV to replace my plates. Numerous forms sent by fax and email. Several hours on the phone spent with Customer Service rep and the result is still the same - Title is not there. If I could I would get rid of the vehicle altogether to forget about this company and the troubles they causing.