Infiniti Financial ServiceReviews of infinitifinance.com

My experience with Infiniti Financial has been beyond disappointing. After losing my job, I contacted Infiniti Financial because I was struggling with my nearly $1,000 monthly payment on my QX60. I wasn’t hiding from my obligation or refusing to pay. I was being proactive and reaching out BEFORE the situation became worse, hoping there would be some type of reasonable hardship assistance available. Instead, I was left feeling like there were little to no meaningful options. That is what bothers me the most. Life happens. People lose jobs, families experience financial hardship, and circumstances can change overnight. When a customer contacts you voluntarily and says, “I’m having difficulty, but I’m trying to work something out,” you would think a company associated with a luxury brand like Infiniti would at least make a serious effort to find a workable solution. I actually like my Infiniti QX60. My disappointment is with the financial company behind the vehicle. Customer service shouldn’t only be good when payments are arriving on time. You really learn what kind of company you’re dealing with when you experience a hardship and ask them for help. This experience has absolutely affected whether I would ever lease or finance another Infiniti. Before anyone signs an agreement with Infiniti Financial, I strongly recommend asking what hardship options actually exist if you lose your job or experience an unexpected financial emergency. A luxury vehicle should come with a better customer experience than this.

After returning my Infiniti QX60, I needed an itemized end-of-lease bill for insurance purposes — a simple, standard document. What followed was months of runaround. I called multiple times, spoke to multiple representatives, and received the same promise every single time: "It's being mailed to you." It never arrived. Not once. This isn't a one-time slip — it's a pattern of empty promises and zero accountability. Once they have your money and your car, you simply don't matter anymore. I'm still waiting for a document they've had months to send. Needless to say, I will never ever lease or buy an Infiniti again or recommend it to anyone .

Infiniti autodrafted 8800 dollars from my account last month. They were unwilling to return our money, so we got our bank involved and they retrieved our money. 11 transactions of 880 dollars on the same day, and IFS refused to correct their problem. In January of 2026, they stole 700 dollars from me by autopay and are still refusing to correct that wrong. I will be following a lawsuit because I have THREE RECORD CONVERSATIONS with IFS representatives telling me I would receive a full refund. I filed a BBB claim and they finally responded, confirming that the representative told me I would receive a refund. But, the representative spoke incorrectly and they would provide coaching to the rep. Additionally, they will not be refunding me. So, they admitted to telling me I would receive a refund and are STILL NOT DOING THE RIGHT THING. Look at all the terrible reviews of Infiniti financial services. Do not lease or purchase your vehicle through IFS. They are absolutely filth and I hope every single one of them burns for eternity.

I cannot wait for my loan to be paid off with this company. The customer service has been the worst I’ve ever experienced, and I’m extremely disappointed. I was a longtime customer in the past, but their policies and approach have clearly changed. What once felt like a company that treated customers like family now feels rooted in poor service and lack of trust. Because of this experience, I will never finance with Infiniti again.

If I was able to give Zero star, I would have. Horrible horrible people to finance from. They block the website to payment and ask you have to pay 6 payments to reopen to pay the website, which I did and still would not open the website so they can collect $3 to pay via phone. They are bunch of thieves and liars!!

Stay away from IFS. They are total scammers. You will be disappointed with their customer service, client care and overall - whatever they will tell you, do not trust. They never hold their word with - title - payments - warranty - car care - roadside assistance and etc. It's not only they don't know what customer service is - they cannot even spell for you as them. If I had time and money to sue them - I would.

As the owner of a 2024 Infiniti QX60, I would strongly advise against leasing an Infiniti—especially through Infiniti Financial Services. My experience with their customer service has been the worst I’ve ever encountered; they simply don’t seem to care about providing quality service or supporting their customers. Reaching them is nearly impossible, and they ignored my attempts to address my concerns. I’m also not satisfied with my vehicle itself—you can find a better car at the same price point. Save yourself the frustration and consider other options.

The dealership failed to place my name on title instead placed my co-signer as the owner and now I'm stuck having to pay the fee at dmv to get my name back on the title after I moved to a different state . The finance customer service agents were useless and basically said I had to deal with it. I asked them to comp the dmv fees for there mistake and they said no. They also rudely hung up on my several times. You would think a company this big would atleast comp there customers for there mistakes.