infinitepetlife.comReviews of infinitepetlife.com

Response from infinitepetlife.comFeb 5, 2025

Hi Vicki, I hope you’re doing well. I’m really sorry to hear about the mix-up with your order. I truly wish you had reached out to us sooner; these things can happen occasionally, and I completely understand how frustrating it must be. If possible, please consider donating the Skin & Coat Chews, or you can dispose of them if that’s easier. I’ll make sure to ship the correct item to you today, and I’ll also include an extra unit as a small gesture of apology for the inconvenience we’ve caused. Thank you for your understanding!

Response from infinitepetlife.comNov 3, 2023

Hello John, I am sorry to hear about the issues you've faced with our subscription plan. We always strive to ensure our customers are happy and satisfied with our products and services. It would have been helpful if you had called us to discuss your concerns earlier. After reviewing your subscription plan, it appears that you were on a monthly plan from February 23rd to May 23rd, which then stopped. However, it restarted again on October 27th. I apologize for any confusion or inconvenience this may have caused you. We did not intend to ship anything you did not order, let alone charge you for it. To make things right, I have refunded you for the two hip & joint supplements that were shipped to you, and I have canceled your subscription plan. If you change your mind and would like to use our products in the future, please do not hesitate to let us know. Please keep the supplements you have received, and I hope they continue to help your dogs live healthier lives. I appreciate your understanding. Best regards. Ronny - CEO Infinite Pet Life