Infinite Auto ProtectionReviews of infiniteautoprotection.com

This is a company everyone should stay away from. I took my car to Infiniti dealer for oil change, the mechanics there noticed problems with Rack and Pinion and some other hoses that needed to be replaced. My policy with Infinite Auto Protection had just kicked in, a few days prior. Based on the contract I had with Infinite Auto Protection, all these issues could be covered. However, their claim department refused to pay for the repairs claiming that all those issues were pre-existing. For your information Infinite Auto Protection, if you sell a policy to owners of used cars with 50,000 + miles, it is highly possible that those cars are going to have pre-existing problems. If you're not willing to address those issues, then don't be in a business of selling Extended Warranties. Long story short, I immediately cancelled by policy with them, currently waiting for my refund. By the way, their cancellation fee is supposed to be $25, however, I was charged $63.89 for mileage pro-rated amount. I had only put less than 500 miles on the car after I purchased my policy.

James Hanson did a great job explaining the contract coverage and cost for multiple terms. We received the final contact within the time frame as promised.

I signed on with them after reading their great reviews online. Before signing on, I made sure to ask many questions about the coverage and the sales person (Infinite Auto objected to me mentioning his name), was very clear that everything was included. I specifically asked about the electronics because I had heard there were some reliability issues for my particular model. Just over a month later, my car developed a problem with the interface screen that controls temperature, audio, telephone etc. I first contacted the same sales person, who suddenly was unclear about the coverages and referred me off to someone else. The adjusters claimed that the component was categorized under radio control and that the coverage didn’t extent to the radio. When I challenged the sales person on what he had told me, he quickly started back peddling and played dumb. He then sent me a cancellation authorization which included a prorated refund but first I have to sign an agreement to release Infinite Auto Protection from “all causes of action, judgements, claims, or demands etc…”. I continued to challenge the fact that the sales person had assured me that it was included and that was reflected in the policy documentation. I was then transferred to the manager, (Infinite Auto objected to me mentioning his name also). He was very angry with me and said he would sue me if I didn’t accept the cancellation, accusing me of having a pre-existing issue. After checking on their reviews again, I noticed several negative reviews have be deleted, so I wouldn’t trust all those great reviews either. BE WARNED: The sales person is a really nice guy when selling you the policy, but plays ignorant when you need real help.

I recently purchased an extended warranty for my Tahoe. The process was much easier than I expected. They got me the coverage that I need for a great price.

Great experience with an awesome Sakes Associate in Antwan. Because of my great experience I’ll have my scheduled maintenance and service work done at this location.

Coverage seems pretty comprehensive with very reasonable deductible.

After paying for coverage in full with Infinite Auto Protection and submitting several claims which paid little or nothing, following denial of a rather substantial claim and having to pay entirely out-of-pocket, I submitted required final and irrevocable documentation to cancel the warranty for a prorated amount of $162.00 on May 5, 2021. The refund was to be submitted 12-14 business days from that date. I still have not received said refund as of August 2, 2021. I would advise against selecting this company for your service warranty needs, and definitely do not pay it off in its entirety if you do.

Great service, immediate communication!