Brett S.
Good local team, poor sales team
Local Industrious team is fine and the office is always in decent shape. Amenities have trailed off a bit over the past year, and those without dedicated offices will experience some issues (limited number of call booths, call booth lights turn off randomly without a couple of minutes of steady (read: exaggerated) movement). The real issue, however, is the sales team. They are unhelpful and rigid, and take a short sighted view towards customer relations. I had an unexpected change in location circumstances 3 weeks before my 12 month lease was set to go into effect. Because Industrious’ sales team has a 60 day notice requirement, they required me to pay the entirety of the 12 month lease in full. No negotiated solution was offered - they were not willing to convert me to month-to-month, would not entertain my early release offers, and didn’t even suggest a like for like exchange of leases in a new location. So, as a customer, beware that if you have any changed circumstance (even one where you can provide essentially full, 12 months of notice), Industrious will seek to extract full value from you. Passing along as this would have changed my calculus when determining whether to enter into a month to month (at an extremely high premium) or longer duration at the beginning.