inDriveReviews of indrive.com

SCAM & EXTORTION AT ISLAMABAD AIRPORT: Severe Safety Failure by inDrive I am writing this review to publicly expose a dangerous extortion ring operating on the inDrive platform. After an 11-hour flight landing at Islamabad International Airport (ISL) at 2:13 AM, I was subjected to a highly coordinated financial trap by driver Ali Abbas (Silver Suzuki Alto, License Plate: ALD-307) and the vehicle owner, "Waqas." The Trap: The driver lured me away from the standard arrival lane to the domestic departures lane, forced me to communicate off-app, and intentionally refused to click "Start Ride" in the app to take my journey off-the-radar and bypass inDrive's GPS tracking. The Fraud: He falsely demanded an upfront "airport surcharge" of 330 PKR and shut off the AC, lying that I had booked a non-AC ride (which inDrive support text chat directly refuted). The Extortion: Upon reaching Bahria Enclave, he held me hostage in a financial standoff, manufacturing fake fees of 250 PKR/km and an extra 1,500 PKR entry fee. When I refused to be cheated, the driver called the vehicle owner, Waqas, who instructed him to call the police helpline to actively intimidate and harass me at 4:00 AM. The Outcome: Exhausted, severely distressed, and trapped in the middle of the night with a child, I was forced to arrange 3,000 PKR in physical cash under immense duress just to secure my safety, as the driver refused to provide a traceable bank transfer. This incident has caused me immense mental trauma, anxiety, and sleeplessness. inDrive's safety and consumer controls were completely dismantled by these rogue actors. I demand 100% financial compensation, the immediate deactivation of driver Ali Abbas, and a permanent global blacklist of the owner, Waqas. Do not reply with a generic automated script—resolve this safety breach immediately. (Account Phone: +923018210729). I have reported the incident with Indrive support team and I expect quick action against these frauds.

Vous construisez votre réputation sur le dos des chauffeurs de taxi, tout en nous imposant un véritable chantage avec votre système de points inDrive. Ce système est injuste et pénalise les chauffeurs pour des situations qui ne dépendent pas d'eux, comme les erreurs de localisation, les annulations de clients ou les retards dont ils ne sont pas responsables. Malgré notre travail quotidien et les revenus que nous générons pour votre plateforme, nous sommes constamment menacés de restrictions ou de sanctions. Cette manière de traiter les chauffeurs est inacceptable. Nous ne sommes pas des employés que l'on peut sanctionner arbitrairement, mais des partenaires qui méritent le respect et un traitement équitable. Je vous demande de revoir immédiatement votre système de points et de mettre fin à ces pratiques abusives. À défaut, cela ne fera que détériorer la confiance des chauffeurs envers votre plateforme.

Your price is too low compare to the price of fuel now, you guys don’t care about the riders you only care about the customers please try and balance the price to suit both the riders and the customers please

Left with disability following ride with InDrive. Do not use their services. Indrive customer insurance is a scam. I booked a ride on city to city a 2 hour ride on Indrive it cost me a little fortune. Car overturned when we got to the next city. Rolled many times. I was pregnant had children in the car. Suffered severe injuries. Indrive promised to compensate said they needed proof of everything. Hospital records, amount spent etc when they received all the information they stopped responding to emails. I get AI generated emails that say we will get back to you. It's been half a year. I got the impression that they claimed from the insurance using the documents that i submitted. Their website says you covered by insurance when you in their cars. Promised to help with medical bills never did. Am left with a disability. All emails ignored. No office or human to get support from in South Africa. Do not trust their service or cars. Do not use them especially for long distances you will be very sorry you did. A shameful scammers hiding behind computers.

⭐ 1/5 — Wrong location, family's safety at risk, and pathetic customer support Very bad experience with this app. I booked a ride for my sister and her children. I selected the exact address from InDrive's own dropdown — Darbar Peer Hazrat Allah Jawaye Shah Sahab, Sanda, Lahore — but the app sent the driver to a completely wrong place near Niazi Express Bus Station. My sister was sitting in the car with her kids going to the wrong location. I had to personally call and guide the driver myself. This is a serious safety issue and totally unacceptable. The driver then asked for extra Rs. 390 because of the extra distance — which happened due to the app's own mistake, not mine. I had no choice but to pay because my family was in the car and their safety came first. But what made it even worse was the customer support. When I contacted them to raise this serious complaint, the representative did not even bother to wait for me to explain the full issue and ended the chat on their own. A complaint involving the safety of women and children and the support agent just closed the chat without even listening. This is not just a technical bug — this is a safety issue and your customer support made it even more insulting by ignoring it completely. InDrive please fix your map pins for Lahore and train your support team to handle serious complaints properly. People trust you with their families. You need to do better.

I used this app in Egypt Sharm el Sheikh 4 times. The first 3 drivers were good. The 4th one was horrendous. I ordered a taxi from the app from Basata Café to Sharm el Sheikh museum. On the app we both agreed a price of 185 EGP to be paid in cash. The driver on the app was called Emad when the taxi driver arrived it was a completely different person. When I asked the person in the taxi who he was he said he was Emad's son and showed me the app. I got into the car and he was driving crazy, super fast and at an unsafe speed. As we get closer to the museum he says that in order to get me there he will have to charge me extra. We went back and forth as I clearly showed him the price stated on the app and that we agreed a price of 180 EGP to the museum. He said that he would charge me 250 EGP to get to the museum. I agreed to leave the car and do the 8 min walk and pay him the original fare. He disagreed standing near the car door obstructing me so I couldn't get out telling me I needed to give him 200EGP. I gave him this as he was starting to become intimidating. The review page came up on the app he said you better give me 5 stars. I told him I would not as the service was awful and he chased me out of the car persisting I have him 5 stars. The police were nearby and I alerted their attention. The police and stopped us both and asked what the issue was. The driver gave me back 200EGP instantly. The police took a copy of his licence and held him for a while. I later found out that is illegal for InDrive taxis to operate in Sharm El Sheikh. The police man gave me a number for a reputable taxi company. I will never order from InDrive again it is not safe for a solo female traveller. I am aware this happened yesterday but inDrive still have not come back to me regarding this complaint.

I recommended this app to a friend, but after what happened I regret it. During a ride request, the driver kept increasing the fare before acceptance, and once the ride was accepted, payment was deducted. The driver then cancelled the trip, which required us to open a support request for a refund. Although the refund was eventually processed, there was no clear accountability or outcome communicated regarding the driver’s behaviour. What is even more concerning is that the passenger’s account was then blocked without any explanation, despite being the party affected in the situation. This creates the impression of a system that is not balanced or transparent. There is no clarity on how driver conduct is handled, while passengers are left without answers. Overall, the app feels poorly managed in terms of fairness, accountability, and user experience. Not user friendly, and not trustworthy in handling disputes properly.

I had a horrific experience using inDrive Moto delivery in Islamabad. I booked an inDrive Moto delivery in Islamabad. The driver collected my parcel, then maliciously cancelled the ride to block tracking and stole my property. the rider Ishtiaq with red honda CD 70, RIP-1-3799 maliciously cancelled the ride on the app to evade tracking and blocked my number on both cellular calls and WhatsApp. When I reached out to chat support, agents gave me generic scripts, cut communication, and their automated system blocked MY passenger account, leaving me completely locked out and helpless. I emailed them also filled out their form on complaint ticket but in vain. After 4 hours of intense mental agony and stress, the Islamabad Capital Police (Bani Gala Thana and ASI Nasir) tracked the driver via the Safe City network and successfully recovered my packet. Only AFTER the police caught the rider, an inDrive supervisor called me to apologize. Shockingly, he tried to dodge corporate accountability by blaming me, claiming I used the standard "Moto" option instead of "Courier." This is a ridiculous excuse. Whether a user chooses Moto or Courier, inDrive is a transit platform that holds the driver’s live GPS tracking and CNIC data. You are entirely responsible for the security of your users and the vetting of your riders. An apology does not erase 4 hours of severe mental stress, anxiety, and a broken app system that punishes the victim instead of the thief. inDrive is an unsafe platform with zero customer accountability. Exceptional praise to the Islamabad Police, but absolute shame on inDrive!